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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Hotel industry
391
Hotellerie
391
Consumer behaviour
385
Konsumentenverhalten
385
Customer satisfaction
378
Kundenzufriedenheit
378
Beziehungsmarketing
299
Relationship marketing
299
Arbeitsverhalten
205
Work behaviour
205
Gastronomie
200
Restaurant industry
200
Arbeitszufriedenheit
195
Job satisfaction
195
Tourism employees
180
Tourismusberufe
180
Emotion
125
Hospitality industry
101
Arbeitskräfte
100
Workforce
100
Gastgewerbe
98
Hospital
95
Krankenhaus
95
Employee retention
85
Mitarbeiterbindung
85
Leistungsmotivation
78
Work motivation
78
Customer service
74
Kundenservice
74
USA
73
United States
73
Satisfaction
67
Brand management
58
Markenführung
58
Beschwerdemanagement
55
Complaint management
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55
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55
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1,054
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Han, Heesup
32
Mattila, Anna S.
22
Jang, Soocheong
20
Kim, Woo Gon
18
Karatepe, Osman M.
15
Guchait, Priyanko
14
Hyun, Sunghyup Sean
14
Wong, IpKin Anthony
14
Law, Chun Hung Roberts
13
Gursoy, Dogan
11
Line, Nathaniel D.
11
Qu, Hailin
11
King, Ceridwyn
10
Zhang, Tingting
10
Jung, Hyo Sun
9
Kim, Peter Beomcheol
9
Liu, Qing
9
Lu, Lu
9
Pizam, Abraham
9
So, Kevin Kam Fung
9
Wang, Yao-Chin
9
Wu, Luorong
9
Yoon, Hye Hyun
9
Hanks, Lydia
8
Kim, Hyun Jeong
8
Wei, Wei
8
Ahn, Jiseon
7
Back, Ki-Joon
7
Bai, Billy
7
Busser, James A.
7
DiPietro, Robin B.
7
Hwang, Jinsoo
7
Kim, Seongseop
7
Ok, Chihyung
7
Park, Jeong-Yeol
7
Ali, Faizan
6
Bufquin, Diego
6
Hon, Alice H. Y.
6
Huan, Tzung-cheng
6
Kim, Taegoo
6
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International journal of hospitality management
Journal of economic behavior & organization : JEBO
1,514
Discussion paper series / IZA
1,312
Journal of business research : JBR
1,224
NBER working paper series
962
Journal of retailing and consumer services
914
CESifo working papers
816
Working paper / National Bureau of Economic Research, Inc.
782
NBER Working Paper
753
IZA Discussion Paper
724
Experimental economics : a journal of the Economic Science Association
656
Games and economic behavior
598
Management science : journal of the Institute for Operations Research and the Management Sciences
577
Journal of behavioral and experimental economics
573
Journal of economic psychology : research in economic psychology and behavioral economics
521
SpringerLink / Bücher
512
The service industries journal
505
Industrial marketing management : the international journal for industrial and high-tech firms
501
Journal of business ethics : JOBE
467
Economics letters
457
IZA Discussion Papers
434
International journal of contemporary hospitality management
415
Tourism management : research, policies, practice
412
Discussion paper / Tinbergen Institute
406
The journal of services marketing
391
Discussion paper
374
Journal of Services Marketing
373
Working paper
352
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
345
CESifo Working Paper
330
Discussion paper / Centre for Economic Policy Research
328
Cogent business & management
316
European economic review : EER
315
The international journal of human resource management
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
296
Journal of hospitality marketing & management
287
CESifo Working Paper Series
284
Journal of travel and tourism marketing
276
Journal of public economics
275
The American economic review
272
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ECONIS (ZBW)
1,054
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1
Frontline
employee
anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
2
Customer verbal aggression and
employee
service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
3
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
4
Extending the scope of hotel client reactions to
employee
injustice : hotel employer reviews on the Internet
Melián-González, Santiago
;
Bulchand-Gidumal, Jacques
- In:
International journal of hospitality management
63
(
2017
),
pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
Saved in:
5
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
6
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
7
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and
employee
engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
8
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
9
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
10
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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