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Moderating role of hotel employees' gender and job position on the relationship between emotional intelligence and emotional labor
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 43 (2014), pp. 47-52
Persistent link: https://www.econbiz.de/10010427934
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Organizational injustice and emotional labor of hotel front-line employees
Shapoval, Valeriya - In: International journal of hospitality management 78 (2019), pp. 112-121
Persistent link: https://www.econbiz.de/10012012720
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Online sharing behavior on social networking sites : examining narcissism and gender effects
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 68 (2018), pp. 89-93
Persistent link: https://www.econbiz.de/10011811156
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Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung; Olson, Eric D. - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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Why is hospitality employees' psychological capital important? : the effects of psychological capital on work engagement and employee morale
Paek, Soyon; Schuckert, Markus; Kim, Taegoo; Lee, Gyehee - In: International journal of hospitality management 50 (2015), pp. 9-26
Persistent link: https://www.econbiz.de/10011387855
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Personal resources and personal demands for work engagement : evidencefrom employees in the service industry
Chena, I-Shuo; Fellenz, Martin R. - In: International journal of hospitality management 90 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012300104
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Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
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Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
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Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors
Jani, Dev; Han, Heesup - In: International journal of hospitality management 44 (2015), pp. 48-57
Persistent link: https://www.econbiz.de/10010501239