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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
227
Kundenzufriedenheit
227
Consumer behaviour
211
Konsumentenverhalten
211
Hotel industry
143
Hotellerie
143
Beziehungsmarketing
130
Relationship marketing
130
Gastronomie
109
Restaurant industry
109
Hospital
62
Krankenhaus
62
Customer service
59
Kundenservice
59
Emotion
55
Beschwerdemanagement
47
Complaint management
47
Gastgewerbe
47
Hospitality industry
47
Arbeitsverhalten
37
Work behaviour
37
Arbeitszufriedenheit
36
Job satisfaction
36
Tourism employees
32
Tourismusberufe
32
Satisfaction
31
Robot
29
Roboter
29
Hospitality
26
Dienstleistungssektor
25
Service industry
25
USA
25
United States
25
Viral marketing
23
Virales Marketing
23
Service failure
22
Product quality
21
Produktqualität
21
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8
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437
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437
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437
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438
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Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Wong, IpKin Anthony
8
Lu, Lu
7
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Zhang, Tingting
6
Kim, Woo Gon
5
Madera, Juan M.
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Sparks, Beverley
4
Torres, Edwin N.
4
Wang, Xingyu
4
Yang, Yang
4
Ye, Yijiao
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Cheng, Ching-Chan
3
Choi, Hyeyoon
3
DiPietro, Robin B.
3
Gan, Bernard
3
Gursoy, Dogan
3
Hyun, Sunghyup Sean
3
Karatepe, Osman M.
3
Kim, Haemi
3
Kim, Seongseop
3
Lee, Seonjeong
3
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International journal of hospitality management
Journal of retailing and consumer services
338
The service industries journal
295
Journal of business research : JBR
257
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
NBER working paper series
183
Working paper / National Bureau of Economic Research, Inc.
182
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
164
NBER Working Paper
164
Services marketing quarterly
142
Journal of hospitality marketing & management
141
Journal of air transport management
140
Maritime policy and management : MPM
133
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
129
Tourism management : research, policies, practice
124
Journal of travel and tourism marketing
123
International journal of quality and service sciences
120
Cogent business & management
117
International journal of productivity and quality management : IJPQM
117
International journal of quality & reliability management
116
International journal of shipping and transport logistics : IJSTL
111
Service business
109
Health care management review : HCM review
106
International journal of services and operations management
104
Journal of service research : JSR
103
Discussion paper series / IZA
102
Transportation research / E : an international journal
99
Journal of service management
96
Maritime policy & management
96
Total quality management & business excellence
96
The accounting review : a publication of the American Accounting Association
95
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
93
Quality management journal : QMJ
92
Handbuch für Hafenbau und Umschlagstechnik : Zeitschrift für Schiffahrt, Schiffbau, Hafen
85
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
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ECONIS (ZBW)
438
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1
Performance analysis of the Gulf hotel industry : a malmquist index with bias correction
Assaf, A. Georges
;
Barros, Carlos Pestana
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 819-826
Persistent link: https://www.econbiz.de/10009242152
Saved in:
2
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
3
The interaction of major resources and their influence on waiting times in a multi-stage restaurant
Hwang, Johye
;
Lambert, Carolyn U.
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 541-551
Persistent link: https://www.econbiz.de/10003860306
Saved in:
4
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
5
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
6
Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
Saved in:
7
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
8
Towards strategic intent : perceptions of disability service provision amongst hotel accommodation managers
Darcy, Simon
;
Pegg, Shane
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 468-476
Persistent link: https://www.econbiz.de/10008908361
Saved in:
9
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa
;
Jang, Soocheong
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
Saved in:
10
Restaurant consumers repeat patronage : a service quality concern
Barber, Nelson
;
Goodman, Raymond J.
;
Goh, Ben K.
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 329-336
Persistent link: https://www.econbiz.de/10008908386
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