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Changing tires on a moving car : the role of timing in hospitality and service turnaround processes
Schmitt, Achim; Raub, Steffen P.; Schmid, Simon; … - In: International journal of hospitality management 77 (2019), pp. 549-561
Persistent link: https://www.econbiz.de/10011988953
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A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk; Ivanov, Stanislav - In: International journal of hospitality management 91 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
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Organizational effectiveness in hospitality : managers perspectives
Manoharan, Ashokkumar; Singal, Manisha - In: International journal of hospitality management 80 (2019), pp. 123-125
Persistent link: https://www.econbiz.de/10012058627
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Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee; Kim, Sooyun - In: International journal of hospitality management 32 (2013), pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
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The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong; Jang, Soocheong - In: International journal of hospitality management 40 (2014), pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar; Shagirbasha, Shameem; Iqbal, Juman - In: International journal of hospitality management 103 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
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Building the sociomateriality of food service
Tuomi, Aarni; Tussyadiah, Iis P. - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
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Explicating restaurant performance : the nature and foundations of sustainable service and organizational environment
Chou, Sheng-Fang; Horng, Jeou-Shyan; Liu, Chih-Hsing; … - In: International journal of hospitality management 72 (2018), pp. 56-66
Persistent link: https://www.econbiz.de/10011872695