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~isPartOf:"International journal of hospitality management"
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Measuring perceived service qu...
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Service quality
403
Dienstleistungsqualität
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Customer satisfaction
215
Kundenzufriedenheit
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Consumer behaviour
195
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Hotel industry
168
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International journal of hospitality management
Journal of banking & finance
836
IMF Staff Country Reports
628
NBER working paper series
509
Working paper / National Bureau of Economic Research, Inc.
454
NBER Working Paper
415
IMF Working Papers
408
SpringerLink / Bücher
393
International Journal of Bank Marketing
384
Journal of business research : JBR
384
The service industries journal
373
Journal of retailing and consumer services
364
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
290
IMF working papers
283
Finance research letters
273
Applied economics
272
Discussion paper / Centre for Economic Policy Research
263
Journal of financial stability
252
Die Bank
248
International journal of economics and financial issues : IJEFI
248
Research in international business and finance
248
International journal of production research
245
Cogent business & management
238
Europäische Hochschulschriften / 5
226
International journal of economics and finance
219
The journal of services marketing
217
Journal of international financial markets, institutions & money
213
International journal of productivity and quality management : IJPQM
211
International review of financial analysis
196
Journal of financial services research : JFSR
191
International journal of production economics
190
International journal of contemporary hospitality management
184
Auditing : a journal of practice & theory
180
European journal of operational research : EJOR
179
Policy research working paper : WPS
175
Working paper
175
Discussion papers / CEPR
174
MPRA Paper
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Working paper series / European Central Bank
174
Applied economics letters
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ECONIS (ZBW)
452
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1
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
2
Importance performance competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
3
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
4
High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting
;
Liu, Nien-Chi
- In:
International journal of hospitality management
55
(
2016
),
pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
Saved in:
5
Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Saved in:
6
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
7
Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.
;
Ren, Shuang
;
Kobinah, Thomas
;
Qu, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
Saved in:
8
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
9
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
10
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
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