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COVID-19 and Hospitality 5.0 : redefining hospitality operations
Pillai, Souji Gopalakrishna; Kavitha Haldorai; Seo, Won Seok - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495085
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Preference for robot service or human service in hotels? : impacts of the COVID-19 pandemic
Kim, Seongseop; Kim, Jungkeun; Badu-Baiden, Frank; … - In: International journal of hospitality management 93 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012436004
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Applications of disruptive digital technologies in hotel industry : a systematic review
Iranmanesh, Mohammad; Ghobakhloo, Morteza; Nilashi, … - In: International journal of hospitality management 107 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10014227136
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COVID-19 and China's hotel industry : impacts, a disaster management framework, and post-pandemic agenda
Hao, Fei; Xiao, Qu; Chon, Kaye - In: International journal of hospitality management 90 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012300197
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Customer experiences and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick; Perotti, Victor - In: International journal of hospitality management 108 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
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Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi; Zhou, Lingxu; Liu, Jingyu; Ran, Yaxuan - In: International journal of hospitality management 104 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
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Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming; Vu, Huy Quan; Li, Gang; Law, Chun Hung … - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting
Song, Yue; Zhang, Mengying; Hu, JiaJing; Cao, Xingping - In: International journal of hospitality management 103 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209291
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Factors affecting hotel managers' intentions to adopt robotic technologies : a global study
Pizam, Abraham; Ozturk, Ahmet Bulent; Balderas-Cejudo, Adela - In: International journal of hospitality management 102 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013185253
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When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction
Seo, Soobin - In: International journal of hospitality management 102 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013185267