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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
378
Kundenzufriedenheit
378
Consumer behaviour
287
Konsumentenverhalten
287
Hotel industry
215
Hotellerie
215
Beziehungsmarketing
186
Relationship marketing
186
Gastronomie
147
Restaurant industry
147
Emotion
77
Hospital
72
Krankenhaus
72
Hospitality industry
66
Gastgewerbe
65
Arbeitszufriedenheit
63
Job satisfaction
63
Customer service
62
Kundenservice
62
Satisfaction
59
Innovation management
49
Innovationsmanagement
49
Beschwerdemanagement
47
Complaint management
47
Innovation
45
Arbeitsverhalten
43
Work behaviour
43
USA
40
United States
40
Tourism employees
38
Tourismusberufe
38
Viral marketing
35
Virales Marketing
35
Brand management
31
Markenführung
31
Quality management
31
Qualitätsmanagement
31
Robot
31
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640
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640
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640
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641
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Han, Heesup
23
Jang, Soocheong
16
Mattila, Anna S.
15
Guchait, Priyanko
10
Law, Chun Hung Roberts
10
Wong, IpKin Anthony
10
Line, Nathaniel D.
9
Hyun, Sunghyup Sean
8
Kim, Woo Gon
8
Lu, Lu
8
Hanks, Lydia
7
Qu, Hailin
7
Zhang, Tingting
7
Gursoy, Dogan
6
Madera, Juan M.
6
Pizam, Abraham
6
So, Kevin Kam Fung
6
Sparks, Beverley
6
Back, Ki-Joon
5
Hwang, Jinsoo
5
Kim, Wansoo
5
Lee, Jin-soon
5
Lee, Lindsey
5
Ok, Chihyung
5
Prentice, Catherine
5
Ryu, Kisang
5
Seo, Soobin
5
Wei, Wei
5
Xu, Xun
5
Bai, Billy
4
Brewster, Zachary W.
4
Gamage, Thilini Chathurika
4
Ha, Jooyeon
4
Kim, Seongseop
4
King, Ceridwyn
4
Lee, Sanghyeop
4
Liu, Chih-Hsing
4
Liu, Qing
4
Luu Trong Tuan
4
Lynn, Michael
4
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International journal of hospitality management
Journal of business research : JBR
973
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
Technological forecasting & social change : an international journal
692
International journal of innovation management
574
Journal of retailing and consumer services
561
SpringerLink / Bücher
549
International journal of productivity and quality management : IJPQM
543
The TQM journal : the international review of organizational improvement
502
International journal of technology management : IJTM
501
International journal of quality & reliability management
473
International journal of production research
452
The service industries journal
452
Research policy : policy, management and economic studies of science, technology and innovation
444
Technovation : the international journal of technological innovation, entrepreneurship and technology management
431
Technology analysis & strategic management
430
Journal of open innovation : technology, market, and complexity
427
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of production economics
345
Total quality management & business excellence
332
IEEE transactions on engineering management : EM
318
The journal of services marketing
283
Journal of Services Marketing
280
Tourism management : research, policies, practice
264
NBER working paper series
253
International journal of innovation and technology management
243
Cogent business & management
240
Working paper / National Bureau of Economic Research, Inc.
238
International journal of contemporary hospitality management
235
Quality management journal : QMJ
227
NBER Working Paper
221
The journal of product innovation management : an international publication of the Product Development & Management Association
211
Journal of hospitality marketing & management
205
Journal of travel and tourism marketing
204
Innovation: organization & management : IOM
200
International journal of quality and service sciences
189
International journal of business innovation and research
188
International journal of six sigma and competitive advantage : IJSSCA
187
The journal of business & industrial marketing
186
Journal of engineering and technology management : JET-M
183
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ECONIS (ZBW)
641
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1
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
2
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
3
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
4
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
5
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction
Ju, Yongwook
;
Back, Ki-Joon
;
Choi, Youngjoon
;
Lee, Jin-soo
- In:
International journal of hospitality management
77
(
2019
),
pp. 342-352
Persistent link: https://www.econbiz.de/10011988629
Saved in:
8
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
9
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
10
A quarantined lodging stay : the buffering effect of service quality
Wong, IpKin Anthony
;
Yang, Fiona X.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389106
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