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From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C. - In: Journal of retailing and consumer services 22 (2015), pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
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The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long; Liu, Chih-Hsing; Tseng, Tzu-Wen - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
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Drivers of user loyalty intention and commitment to a search engine : an exploratory study
Sirdeshmukh, Deepak; Ahmad, Norita B.; Khan, M. Sajid; … - In: Journal of retailing and consumer services 44 (2018), pp. 71-81
Persistent link: https://www.econbiz.de/10011904324
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How do customers meet their needs in in-store and online fashion shopping? : a comparative study based on the jobs-to-be-done theory
Kullak, Franziska S.; Baier, Daniel; Woratschek, Herbert - In: Journal of retailing and consumer services 71 (2023), pp. 1-18
Persistent link: https://www.econbiz.de/10014265655
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Open business model innovation via the internet : how wiki technologies can improve the quality of business models
Bretschneider, Ulrich; Ebel, Philipp; Leimeister, Jan Marco - In: International journal of innovation and technology … 18 (2021) 2, pp. 2040004-1-2040004-18
Persistent link: https://www.econbiz.de/10012613096
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Digital humans in fashion : will consumers interact?
Silva, Emmanuel Sirimal; Bonetti, Francesca - In: Journal of retailing and consumer services 60 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012502633
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Building blocks of successful digital transformation : complementing technology and markets issues
Lichtenthaler, Ulrich - In: International journal of innovation and technology … 17 (2020) 1, pp. 2050004-1-2050004-14
Persistent link: https://www.econbiz.de/10012231482
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Retailing establishments : a competitive analysis of commercial formats from the consumers' profiles and perceptions
Domínguez, César Serrano - In: Journal of retailing and consumer services 14 (2007) 5, pp. 297-308
Persistent link: https://www.econbiz.de/10003520927
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Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria; Munzel, Andreas - In: Journal of retailing and consumer services 29 (2016), pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
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Developing what customers really need : involving customers in innovations
Weber, Marcel E. A.; Weggeman, Mathieu C. D. P.; Aken, … - In: International journal of innovation and technology … 9 (2012) 3, pp. 1-15
Persistent link: https://www.econbiz.de/10009668305