Narrow search
Showing 81 - 90 of 531
Cover Image
Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni; Wang, Pong; Tu, Yiliu - In: International journal of production economics 240 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
Cover Image
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal; Shamim, Amjad; Saleem, Muhammad Shoaib - In: The journal of services marketing 36 (2022) 7, pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Cover Image
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau; My-Quyen Thi Mai; Tram-Anh Ngoc Pham - In: The journal of services marketing 37 (2023) 2, pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Cover Image
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja; Finsterwalder, Jörg; Hall, … - In: The journal of services marketing 36 (2022) 7, pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
Cover Image
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle; Furrer, Olivier - In: The journal of services marketing 37 (2023) 7, pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Cover Image
Deviant employees and dreadful service encounters : customer tales of discord and distrust
Patterson, Anthony; Baron, Steve - In: The journal of services marketing 24 (2010) 6, pp. 438-445
Persistent link: https://www.econbiz.de/10008749366
Cover Image
Problematic customers and turnover intentions of customer service employees
Poddar, Amit; Madupalli, Ramana - In: The journal of services marketing 26 (2012) 7, pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Cover Image
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora; Shepherd, Steven; Alvarado, Janice - In: The journal of services marketing 37 (2023) 8, pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Cover Image
Exploring service failure in a business-to-business context
Zhu, Xia; Zolkiewski, Judy - In: The journal of services marketing 29 (2015) 5, pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Cover Image
Customers helping customers : payoffs for linking customers
Black, Hulda G.; Vincent, Leslie H.; Skinner, Steven J. - In: The journal of services marketing 28 (2014) 5, pp. 391-401
Persistent link: https://www.econbiz.de/10010419903