Narrow search
Showing 1 - 10 of 534
Cover Image
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.; Fleming, David E. - In: The journal of services marketing 31 (2017) 6, pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Cover Image
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.; Mesmer-Magnus, Jessica; Barnes, … - In: The journal of services marketing 37 (2023) 2, pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Cover Image
Signaling authenticity for frontline service employees
Matthews, A. Lynn; Eilert, Meike - In: The journal of services marketing 36 (2022) 3, pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Cover Image
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Kim, Young-Jin - In: The journal of services marketing 36 (2022) 4, pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Cover Image
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Cover Image
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias; Becker, Laura; Büttgen, Marion - In: The journal of services marketing 36 (2022) 3, pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Cover Image
Satisfaction in technology-enabled service encounters
Makarem, Suzanne C.; Mudambi, Susan M.; Podoshen, Jeffrey S. - In: The journal of services marketing 23 (2009) 3, pp. 134-144
Persistent link: https://www.econbiz.de/10009525764
Cover Image
Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Cover Image
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Cover Image
Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386