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~isPartOf:"International journal of quality & reliability management"
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Interrelationships among quali...
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Service quality
113
Dienstleistungsqualität
112
Quality management
61
Qualitätsmanagement
61
Customer satisfaction
50
Kundenzufriedenheit
50
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
18
Relationship marketing
18
Product quality
14
Produktqualität
14
Gesundheitsversorgung
12
Health care
12
Hospital
12
Krankenhaus
12
Dienstleistungssektor
11
Performance measurement
11
Performance-Messung
11
Service industry
11
Satisfaction
10
Bank
9
AHP approach
8
AHP-Verfahren
8
Gesundheitswesen
8
Health care system
8
India
8
Indien
8
E-commerce
7
Electronic Commerce
7
Multi-criteria analysis
7
Multikriterielle Entscheidungsanalyse
7
Customer loyalty
6
Electronic Banking
6
Electronic banking
6
Online retailing
6
Online-Handel
6
Patienten
6
Patients
6
China
5
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2
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2
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120
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Malik, Shahab Alam
3
Sik, Sumaedi
3
Abdullah, Firdaus
2
Ahmad Jusoh
2
Bakti, I Gede Mahatma Yuda
2
Bamford, David
2
Dabestani, Reza
2
Etemad-Sajadi, Reza
2
Fatima, Johra Kayeser
2
Husain, Khalid Sami
2
Izogo, Ernest Emeka
2
Kee, Fong Tat
2
Kumar, Mukesh
2
Mastrogiacomo, Luca
2
Mutum, Dilip S.
2
Myint Moe Chit
2
Prybutok, Victor R.
2
Qin, Hong
2
Saljoughian, Mohammad
2
Saunila, Minna
2
Shabbir, Asma
2
Shahin, Arash
2
Subashini Ramakrishnan
2
Ukko, Juhani
2
Wong, Meng Seng
2
Abdulhabib, Abdulla Awadh
1
AbouRokbah, Safinaz
1
Abu-Daabes, Ajayeb Salama
1
Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adebanjo, Dotun
1
Adhikari, Arnab
1
Adot, Esther
1
Aggarwal, Vaibhav
1
Aghamiri, Seyed Ali
1
Ahlawat, Pardeep
1
Akhmedova, Anna
1
Akroush, Mamoun N.
1
Al Kuwaiti, Ibrahim A.
1
Al-Ajlouni, Mohammed Iqbal
1
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International journal of quality & reliability management
International journal of hospitality management
418
Journal of retailing and consumer services
366
The service industries journal
297
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Journal of hospitality marketing & management
146
Services marketing quarterly
145
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
128
Health care management review : HCM review
115
International journal of productivity and quality management : IJPQM
115
Cogent business & management
114
International journal of quality and service sciences
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
101
Journal of service management
96
Discussion paper series / IZA
94
Quality management journal : QMJ
94
The accounting review : a publication of the American Accounting Association
94
Journal of health economics
85
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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ECONIS (ZBW)
120
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1
Developing a HospiSE scale for hospital service excellence
Ho, Voon Boo
;
Abdullah, Firdaus
;
Lee, Nagarajah
;
Kueh, Karen
- In:
International journal of quality & reliability management
31
(
2014
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10010250049
Saved in:
2
Equating the expected and perceived service quality : a comparison between public and private healthcare service providers
Shabbir, Asma
;
Malik, Shahab Alam
;
Janjua, Saquib Yusaf
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10011754352
Saved in:
3
Factors influencing patient
loyalty
to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
4
A model of health-related quality of life during COVID-19 pandemic : the role of food customer
loyalty
and affordability
Sik, Sumaedi
;
Sumardjo, Sumardjo
;
Saleh, Amiruddin
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2612-2631
Persistent link: https://www.econbiz.de/10014470809
Saved in:
5
The influence of library service quality, library image, place, personal control and trust on
loyalty
: the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
Saved in:
6
Deploying business excellence : success factors for high performance
Tickle, Matthew
;
Mann, Robin
;
Adebanjo, Dotun
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 197-230
Persistent link: https://www.econbiz.de/10011459967
Saved in:
7
The impact of certification on the elements of TQM exploring the influence of company size and industry
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 30-52
Persistent link: https://www.econbiz.de/10013169311
Saved in:
8
Empirical classification of European Foundation for Quality Management (
EFQM
) model enabler sub-criteria using a quadrant matrix
Murthy, Narasimha
;
Sangwan, Kuldip Singh
;
Narahari, …
- In:
International journal of quality & reliability management
39
(
2022
)
2
,
pp. 537-569
Persistent link: https://www.econbiz.de/10013169387
Saved in:
9
Improving risk evaluation in FMEA with a hybrid multiple criteria decision making method
Liu, Hu-Chen
;
You, Jian-Xin
;
Ding, Xue-Feng
;
Su, Qiang
- In:
International journal of quality & reliability management
32
(
2015
)
7
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011442200
Saved in:
10
Dynamic evaluation of a post-pandemic agricultural traceability system, based on the HFLTS-
DEMATEL
method
Hui, Xie
;
Kexin, Zhang
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1963-1982
Persistent link: https://www.econbiz.de/10014332210
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