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Customer orientation in a Swedish country council
Karlsson, Margareta; Garvare, Rickard; Zingmark, Karin; … - In: International journal of quality and service sciences 8 (2016) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
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POLQUAL : measuring service quality in police traffic services
Sarrico, Cláudia S.; Ferreira, Luís Miguel D. F.; … - In: International journal of quality and service sciences 5 (2013) 3, pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
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Service quality and university students' satisfaction on the travel agencies : an empirical investigation from Northern Cyprus
Katırcıoğlu, Salih Turan; Mehtap-Smadi, Salime; … - In: International journal of quality and service sciences 4 (2012) 3, pp. 299-311
Persistent link: https://www.econbiz.de/10009634527
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Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto; Deiana, Eusebio; Tilocca, Proto - In: International journal of quality and service sciences 4 (2012) 3, pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
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Social practices as units of value creation : theoretical underpinnings and implications
Holttinen, Heli - In: International journal of quality and service sciences 2 (2010) 1, pp. 95-112
Persistent link: https://www.econbiz.de/10003969058
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Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 7 (2015) 1, pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
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Contracts as cornerstones in relationship building
Camén, Carolina; Gottfriedsson, Patrik; Rundh, Bo - In: International journal of quality and service sciences 4 (2012) 3, pp. 208-223
Persistent link: https://www.econbiz.de/10009655259
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Key enabling factors for organizational ambidexterity in the public sector
Palm, Klas; Lilja, Johan - In: International journal of quality and service sciences 9 (2017) 1, pp. 2-20
Persistent link: https://www.econbiz.de/10011650497
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Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
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Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang; Zhang, Shuai - In: International journal of quality and service sciences 1 (2009) 1, pp. 113-124
Persistent link: https://www.econbiz.de/10003915118