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~isPartOf:"International journal of quality and service sciences"
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Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
56
Service quality
56
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
22
Relationship marketing
22
Quality management
14
Qualitätsmanagement
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Beschwerdemanagement
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Complaint management
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Krankenhaus
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Students
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Studierende
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Customer service
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Electronic Commerce
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Arbeitszufriedenheit
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Customer loyalty
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Higher education institution
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Job satisfaction
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Patienten
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Patients
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Service industry
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Emotion
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Health care
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Internet
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Online retailing
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Online-Handel
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Patient satisfaction
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Service failure
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Customer integration
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4
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Edvardsson, Bo
3
Brege, Staffan
2
Dadfar, Hossein
2
Dean, David
2
Svensson, Göran
2
Abdirad, Maryam
1
Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
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Ahmad, Khaliq
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Ahmed, Selim
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Ahn, Jiseon
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Al-Kilani, Mohammad Hani
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Al-Refai, Abd Al-Aziz Hamed
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
Armstrong, Anona
1
Arun Kumar Tarofder
1
Azad, Naser
1
Azam, S. M. Ferdous
1
Bashir, Irfan
1
Basu, Debarati
1
Beduschi, Eliane Fátima Strapazzon
1
Bedzsula, Bálint
1
Bilgihan, Anil
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Biswas, Abhijeet
1
Boon-itt, Sakun
1
Bouranta, Nancy
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Bröchner, Jan
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Buk, Tuba Bozaykut
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Bérces, Roland
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Cappelli, Lucio
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Cardoso, Maria Cristiana
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Chacko, Dony Peter
1
Chakraborty, Kamalika
1
Chamorro, Antonio
1
Chebat, Jean-Charles
1
Clemes, Michael D.
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Crostack, Horst-Artur
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International journal of quality and service sciences
Journal of retailing and consumer services
421
International journal of hospitality management
367
Journal of business research : JBR
322
SOEP survey papers
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
The journal of services marketing
192
The service industries journal
181
Tourism management : research, policies, practice
180
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
156
SpringerLink / Bücher
152
International journal of contemporary hospitality management
140
UTB
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Cogent business & management
108
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
101
International journal of productivity and quality management : IJPQM
97
Journal of air transport management
92
International journal of business information systems : IJBIS
91
Asia Pacific journal of marketing and logistics
89
Service business
89
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
85
International journal of quality & reliability management
82
Psychology & marketing
81
Total quality management & business excellence
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
Journal of the Academy of Marketing Science
74
International journal of services and operations management
72
The international journal of bank marketing : IJBM
72
Journal of strategic marketing
71
Europäische Hochschulschriften / 5
69
Journal of service management
69
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
Discussion paper series / IZA
61
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
65
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1
A development view on implementation of quality management concepts
Gremyr, Ida
;
Elg, Mattias
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 143-154
Persistent link: https://www.econbiz.de/10010404665
Saved in:
2
Motivations for ISO 9001 quality management system implementation and certification : mapping the territory with a novel classification proposal
Fonseca, Luis Miguel Ciravegna Martins da
;
Cardoso, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 18-36
Persistent link: https://www.econbiz.de/10012884459
Saved in:
3
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
4
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
5
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
6
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
7
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
8
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
9
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
10
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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