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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Gesundheitsversorgung
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Health care
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Hospital
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Dienstleistungssektor
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Schweden
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Service industry
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Sweden
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Beschwerdemanagement
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Complaint management
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Kundenservice
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Product quality
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Produktqualität
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Students
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Studierende
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Gesundheitswesen
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Health care system
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Quality
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Arbeitszufriedenheit
6
Emotion
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Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
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Performance-Messung
6
Services
6
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Conference paper
12
Konferenzbeitrag
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Ahasanul Haque
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Ahmad, Khaliq
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Ahmed, Selim
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Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
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International journal of quality and service sciences
International journal of hospitality management
419
Journal of business research : JBR
345
Journal of retailing and consumer services
333
IMF Staff Country Reports
304
The service industries journal
299
NBER working paper series
292
Working paper / National Bureau of Economic Research, Inc.
289
Auditing : a journal of practice & theory
261
NBER Working Paper
246
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
The journal of services marketing
210
The journal of corporate finance : contracting, governance and organization
203
Cogent business & management
178
Finance research letters
175
Journal of banking & finance
173
Discussion paper / Centre for Economic Policy Research
164
International journal of contemporary hospitality management
163
The accounting review : a publication of the American Accounting Association
162
Managerial auditing journal
145
Pacific-Basin finance journal
144
Journal of air transport management
142
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Discussion paper series / IZA
130
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
129
Corporate governance : an international review
123
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
Journal of financial economics
118
Corporate ownership & control : international scientific journal
117
International journal of productivity and quality management : IJPQM
117
Accounting horizons : a quarterly publication of the American Accounting Association
115
International journal of quality & reliability management
115
International journal of auditing : IJA
114
International review of financial analysis
111
Service business
111
Health care management review : HCM review
105
International journal of services and operations management
103
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ECONIS (ZBW)
111
OLC EcoSci
2
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1
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
2
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
3
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
4
Service quality implementation : problems and solutions
Sharabi, Moshe
;
Davidow, Moshe
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Saved in:
5
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
6
Service quality in higher education : a review and research agenda
Sultan, Parves
;
Wong, Ho Yin
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
Saved in:
7
Customers' experiences of co-creation during service innovation
Sjödin, Carina
;
Kristensson, Per
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Saved in:
8
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
9
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
10
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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