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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Hospital
11
Higher education institution
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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Article
113
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111
Aufsatz in Zeitschrift
111
Conference paper
12
Konferenzbeitrag
12
Case study
3
Fallstudie
3
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English
113
Author
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
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Published in...
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International journal of quality and service sciences
International journal of hospitality management
437
Journal of retailing and consumer services
332
The service industries journal
297
Journal of business research : JBR
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
NBER working paper series
184
Working paper / National Bureau of Economic Research, Inc.
182
Auditing : a journal of practice & theory
174
NBER Working Paper
164
International journal of contemporary hospitality management
162
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of productivity and quality management : IJPQM
117
International journal of quality & reliability management
115
Service business
109
Health care management review : HCM review
106
Cogent business & management
104
International journal of services and operations management
104
Journal of service research : JSR
103
Total quality management & business excellence
96
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Management science : journal of the Institute for Operations Research and the Management Sciences
75
SpringerLink / Bücher
73
International journal of production economics
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
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ECONIS (ZBW)
111
OLC EcoSci
2
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1
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
2
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
3
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
4
Service quality implementation : problems and solutions
Sharabi, Moshe
;
Davidow, Moshe
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Saved in:
5
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
6
Service quality in higher education : a review and research agenda
Sultan, Parves
;
Wong, Ho Yin
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
Saved in:
7
Customers' experiences of co-creation during service innovation
Sjödin, Carina
;
Kristensson, Per
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Saved in:
8
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
9
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
10
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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