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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
24
Relationship marketing
24
Customer service
12
Gesundheitsversorgung
12
Health care
12
Krankenhaus
12
Kundenservice
12
Dienstleistungssektor
11
Hochschule
11
Hospital
11
Service industry
11
Higher education institution
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Schweden
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Product quality
8
Produktqualität
8
Services
8
Students
8
Studierende
8
Dienstleistung
7
Dienstleistungsmarketing
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Kundenintegration
7
Patienten
7
Patients
7
Quality
7
Services marketing
7
Arbeitszufriedenheit
6
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51
Free
3
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Article
122
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119
Aufsatz in Zeitschrift
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Conference paper
12
Konferenzbeitrag
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Case study
3
Fallstudie
3
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English
122
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Edvardsson, Bo
5
Svensson, Göran
5
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
Firth, Robert
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Ng, Gloria
2
Ojasalo, Katri
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Aburawi, Izidean
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
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Published in...
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International journal of quality and service sciences
International journal of hospitality management
438
Journal of retailing and consumer services
373
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
SpringerLink / Bücher
208
NBER working paper series
180
Working paper / National Bureau of Economic Research, Inc.
180
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
146
Journal of air transport management
141
Journal of service research : JSR
137
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
Tourism management : research, policies, practice
130
International journal of quality & reliability management
121
Journal of service management
117
International journal of productivity and quality management : IJPQM
116
Service business
114
International journal of services and operations management
112
Cogent business & management
107
Health care management review : HCM review
102
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
Discussion paper series / IZA
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Economics of education review
83
Industrial marketing management : the international journal for industrial and high-tech firms
82
International journal of services, economics and management
81
Journal of the Academy of Marketing Science
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
80
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ECONIS (ZBW)
119
OLC EcoSci
3
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1
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
Saved in:
2
Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett
- In:
International journal of quality and service sciences
5
(
2013
)
4
,
pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
Saved in:
3
Issues of delivering quality customer service in a higher education environment
Vauterin, Johanna Julia
;
Linnanen, Lassi
;
Marttila, Esa
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 181-198
Persistent link: https://www.econbiz.de/10009299626
Saved in:
4
Customer-service firm attachment : what it is and what causes it?
Moussa, Salim
;
Touzani, Mourad
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 337-359
Persistent link: https://www.econbiz.de/10010127399
Saved in:
5
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
6
Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India : an SEM study
Gera, Rajat
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 225-242
Persistent link: https://www.econbiz.de/10009299618
Saved in:
7
Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
Saved in:
8
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
9
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
10
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
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