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Service climate in knowledge-intensive, internal service settings
Jia, Ronnie; Reich, Blaize Horner; Jia, Heather H. - In: International journal of quality and service sciences 8 (2016) 4, pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
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Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
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Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang; Zhang, Shuai - In: International journal of quality and service sciences 1 (2009) 1, pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
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A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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Service quality implementation : problems and solutions
Sharabi, Moshe; Davidow, Moshe - In: International journal of quality and service sciences 2 (2010) 2, pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
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Understanding professional service delivery
Walsh, Kate; Gordon, Judith R. - In: International journal of quality and service sciences 2 (2010) 2, pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
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Service quality in higher education : a review and research agenda
Sultan, Parves; Wong, Ho Yin - In: International journal of quality and service sciences 2 (2010) 2, pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
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Customers' experiences of co-creation during service innovation
Sjödin, Carina; Kristensson, Per - In: International journal of quality and service sciences 4 (2012) 2, pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
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A model for assessing consumer perceptions of quality
Kenyon, George; Sen, Kabir - In: International journal of quality and service sciences 4 (2012) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
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The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute; Edvardsson, Bo - In: International journal of quality and service sciences 4 (2012) 2, pp. 104-119
Persistent link: https://www.econbiz.de/10009573208