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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Hospital
11
Higher education institution
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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Article
113
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111
Aufsatz in Zeitschrift
111
Conference paper
12
Konferenzbeitrag
12
Case study
3
Fallstudie
3
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English
113
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
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Published in...
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International journal of quality and service sciences
Auditing : a journal of practice & theory
449
International journal of hospitality management
421
Journal of retailing and consumer services
335
The service industries journal
320
Journal of business research : JBR
296
NBER working paper series
269
Working paper / National Bureau of Economic Research, Inc.
269
Managerial auditing journal
267
The accounting review : a publication of the American Accounting Association
242
NBER Working Paper
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
International journal of auditing : IJA
220
The journal of services marketing
211
Accounting horizons : a quarterly publication of the American Accounting Association
197
Cogent business & management
177
International journal of contemporary hospitality management
166
Journal of air transport management
156
WPg : Kompetenz schafft Vertrauen
149
Services marketing quarterly
143
Journal of hospitality marketing & management
138
Journal of accounting and public policy
136
International journal of economics and financial issues : IJEFI
132
Journal of Services Marketing
132
The TQM journal : the international review of organizational improvement
132
Tourism management : research, policies, practice
125
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
Journal of travel and tourism marketing
122
International journal of productivity and quality management : IJPQM
120
International journal of economics and finance
119
International journal of quality & reliability management
115
Discussion paper series / IZA
114
SpringerLink / Bücher
113
Service business
110
International journal of services and operations management
109
Health care management review : HCM review
105
Journal of service research : JSR
105
Management science : journal of the Institute for Operations Research and the Management Sciences
103
Applied economics
101
Journal of business ethics : JOBE
101
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ECONIS (ZBW)
111
OLC EcoSci
2
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1
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
2
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
3
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
4
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
5
Service quality implementation : problems and solutions
Sharabi, Moshe
;
Davidow, Moshe
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Saved in:
6
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
7
Service quality in higher education : a review and research agenda
Sultan, Parves
;
Wong, Ho Yin
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
Saved in:
8
Customers' experiences of co-creation during service innovation
Sjödin, Carina
;
Kristensson, Per
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Saved in:
9
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
10
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
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