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POLQUAL : measuring service quality in police traffic services
Sarrico, Cláudia S.; Ferreira, Luís Miguel D. F.; … - In: International journal of quality and service sciences 5 (2013) 3, pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
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The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur; Kern, Christian; Refflinghaus, Robert - In: International journal of quality and service sciences 2 (2010) 3, pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
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Service quality and university students' satisfaction on the travel agencies : an empirical investigation from Northern Cyprus
Katırcıoğlu, Salih Turan; Mehtap-Smadi, Salime; … - In: International journal of quality and service sciences 4 (2012) 3, pp. 299-311
Persistent link: https://www.econbiz.de/10009634527
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Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto; Deiana, Eusebio; Tilocca, Proto - In: International journal of quality and service sciences 4 (2012) 3, pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
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Exploring the epistemological origins of Shewhart's and Deming's theory of quality : influences from C. I. Lewis' conceptualistic pragmatism
Mauléon, Christina; Bergman, Bo - In: International journal of quality and service sciences 1 (2009) 2, pp. 160-171
Persistent link: https://www.econbiz.de/10003915365
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Quality management systems and value creation
Rönnbäck, Åsa; Witell, Lars; Enquist, Bo - In: International journal of quality and service sciences 1 (2009) 3, pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
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Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena; Pettersen, Jostein; Elg, Mattias; … - In: International journal of quality and service sciences 2 (2010) 2, pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
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Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
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Quality management in research and development
Kumar, Vinod; Kim, Dong Young; Kumar, Uma - In: International journal of quality and service sciences 4 (2012) 2, pp. 156-174
Persistent link: https://www.econbiz.de/10009573203
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Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98
Persistent link: https://www.econbiz.de/10009552347