Narrow search
Showing 1 - 10 of 120
Cover Image
Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Cover Image
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Cover Image
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang; Zhang, Shuai - In: International journal of quality and service sciences 1 (2009) 1, pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Cover Image
A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Cover Image
Service quality implementation : problems and solutions
Sharabi, Moshe; Davidow, Moshe - In: International journal of quality and service sciences 2 (2010) 2, pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Cover Image
Understanding professional service delivery
Walsh, Kate; Gordon, Judith R. - In: International journal of quality and service sciences 2 (2010) 2, pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Cover Image
Service quality in higher education : a review and research agenda
Sultan, Parves; Wong, Ho Yin - In: International journal of quality and service sciences 2 (2010) 2, pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
Cover Image
Customers' experiences of co-creation during service innovation
Sjödin, Carina; Kristensson, Per - In: International journal of quality and service sciences 4 (2012) 2, pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Cover Image
A model for assessing consumer perceptions of quality
Kenyon, George; Sen, Kabir - In: International journal of quality and service sciences 4 (2012) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Cover Image
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute; Edvardsson, Bo - In: International journal of quality and service sciences 4 (2012) 2, pp. 104-119
Persistent link: https://www.econbiz.de/10009573208