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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Hospital
11
Higher education institution
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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3
Type of publication
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Article
113
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Article in journal
111
Aufsatz in Zeitschrift
111
Conference paper
12
Konferenzbeitrag
12
Case study
3
Fallstudie
3
Language
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English
113
Author
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
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Published in...
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International journal of quality and service sciences
Auditing : a journal of practice & theory
439
International journal of hospitality management
405
Journal of retailing and consumer services
332
The service industries journal
296
Managerial auditing journal
267
Journal of business research : JBR
263
The accounting review : a publication of the American Accounting Association
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
213
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
Working paper / National Bureau of Economic Research, Inc.
190
NBER working paper series
188
NBER Working Paper
171
International journal of contemporary hospitality management
162
Cogent business & management
155
WPg : Kompetenz schafft Vertrauen
142
Services marketing quarterly
141
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
Journal of travel and tourism marketing
122
Journal of accounting and public policy
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
Service business
110
International journal of productivity and quality management : IJPQM
108
International journal of services and operations management
104
Journal of service research : JSR
103
Health care management review : HCM review
101
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Journal of business ethics : JOBE
95
Total quality management & business excellence
95
Discussion paper series / IZA
94
Journal of service management
94
SpringerLink / Bücher
94
Quality management journal : QMJ
92
Advances in accounting : a research annual
88
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ECONIS (ZBW)
111
OLC EcoSci
2
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1
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
2
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
3
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
4
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
5
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
6
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
7
Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi
;
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
; …
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
Saved in:
8
A systematic review of quality of student experience in higher education
Tan, Adrian Heng Tsai
;
Muskat, Birgit
;
Zehrer, Anita
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 209-228
Persistent link: https://www.econbiz.de/10011587121
Saved in:
9
Building an organizational culture when delivering commercial experiences : the leaders' perspective
Eriksson, Maria
;
Ingelsson, Pernilla
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 229-244
Persistent link: https://www.econbiz.de/10011587135
Saved in:
10
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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