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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
34
Qualitätsmanagement
33
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Product quality
12
Produktqualität
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Hospital
11
Higher education institution
10
Schweden
10
Sweden
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Dienstleistungssektor
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Service industry
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Students
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Studierende
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Gesundheitswesen
8
Health care system
8
Kundenservice
8
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Corporate culture
5
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Undetermined
51
Free
3
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Article
117
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1
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Article in journal
116
Aufsatz in Zeitschrift
116
Conference paper
14
Konferenzbeitrag
14
Case study
4
Fallstudie
4
Collection of articles of several authors
1
Konferenzschrift
1
Sammelwerk
1
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English
118
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Svensson, Göran
5
Dahlgaard-Park, Su Mi
3
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard, Jens Jörn
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Raharjo, Hendry
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
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QMOD-ICQSS Conference <19., 2016, Rom>
1
Published in...
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International journal of quality and service sciences
International journal of hospitality management
458
Auditing : a journal of practice & theory
446
Journal of retailing and consumer services
406
Journal of business research : JBR
402
NBER working paper series
399
Working paper / National Bureau of Economic Research, Inc.
391
NBER Working Paper
356
The service industries journal
310
Managerial auditing journal
267
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
265
The accounting review : a publication of the American Accounting Association
247
International journal of auditing : IJA
220
The journal of services marketing
216
Accounting horizons : a quarterly publication of the American Accounting Association
202
Journal of business ethics : JOBE
189
SpringerLink / Bücher
185
Discussion paper / Centre for Economic Policy Research
180
Cogent business & management
177
International journal of contemporary hospitality management
177
Management science : journal of the Institute for Operations Research and the Management Sciences
177
International journal of production economics
169
The TQM journal : the international review of organizational improvement
160
Corporate reputation review : an international journal
156
Discussion paper series / IZA
156
International journal of production research
156
International journal of quality & reliability management
155
Services marketing quarterly
148
CESifo working papers
147
WPg : Kompetenz schafft Vertrauen
146
International journal of productivity and quality management : IJPQM
144
Journal of hospitality marketing & management
143
Journal of air transport management
140
Tourism management : research, policies, practice
138
Journal of travel and tourism marketing
134
Journal of Services Marketing
133
Journal of accounting and public policy
133
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
125
Total quality management & business excellence
119
Service business
116
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ECONIS (ZBW)
116
OLC EcoSci
2
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1
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
2
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
3
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
4
Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani
;
Jussila, Kari
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
Saved in:
5
Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter
;
Bäckström, Ingela
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
Saved in:
6
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
7
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
8
Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young
;
Ali, Shujaat
;
Song, Hojun
;
Shin, Wan Seon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
Saved in:
9
The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
Saved in:
10
Investigating service innovation, bank
reputation
and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
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