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~isPartOf:"International journal of quality and service sciences"
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Quality management
82
Qualitätsmanagement
81
Service quality
33
Dienstleistungsqualität
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Customer satisfaction
12
Kundenzufriedenheit
12
Schweden
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Bäckström, Ingela
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Lilja, Johan
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Rönnbäck, Åsa
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Lagrosen, Yvonne
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Palm, Klas
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Tóth, Zsuzsanna Eszter
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Dahlgaard-Park, Su Mi
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Elg, Mattias
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Goh, Thong Ngee
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Gremyr, Ida
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Heriyati, Pantri
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Ingelsson, Pernilla
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Jónás, Tamás
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Lagrosen, Stefan
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Raharjo, Hendry
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Sharabi, Moshe
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
530
International journal of productivity and quality management : IJPQM
467
The TQM journal : the international review of organizational improvement
422
International journal of quality & reliability management
401
International journal of production research
362
Total quality management & business excellence
249
International journal of production economics
217
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
178
Working paper / National Bureau of Economic Research, Inc.
140
European journal of operational research : EJOR
124
SpringerLink / Bücher
124
NBER working paper series
115
NBER Working Paper
103
Journal of business economics : JBE
95
Discussion paper / Centre for Economic Policy Research
93
International journal of services and operations management
89
Europäische Hochschulschriften / 5
82
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
78
Discussion paper series / IZA
75
Benchmarking : an international journal ; BIJ
67
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
60
Business process management journal
59
International journal of process management and benchmarking : IJPMB
59
Discussion paper
56
Working paper
56
Amfiteatru economic : an economic and business research periodical
55
IZA Discussion Papers
55
Health care management review : HCM review
54
Journal of industrial engineering and management : JIEM
53
CESifo working papers
51
IEEE transactions on engineering management : EM
50
Management science : journal of the Institute for Operations Research and the Management Sciences
50
Journal of operations management
48
Beiträge zur Hochschulpolitik
47
The European journal of health economics : HEPAC ; health economics in prevention and care
44
European journal of industrial engineering : EJIE
43
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ECONIS (ZBW)
83
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1
Service quality implementation : problems and solutions
Sharabi, Moshe
;
Davidow, Moshe
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Saved in:
2
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
3
Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen
;
Ingelsson, Pernilla
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
Saved in:
4
Modeling continuous improvement evolution in the service sector : a comparative case study
Milner, Christopher D.
;
Savage, Barbara M.
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 438-460
Persistent link: https://www.econbiz.de/10011624114
Saved in:
5
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
6
How communicative leadership influences co-workers’ health : a quality management perspective
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Johansson, Catrin
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 143-158
Persistent link: https://www.econbiz.de/10011587061
Saved in:
7
Lean Six Sigma in higher education institutions
Sunder, M. Vijaya
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10011587074
Saved in:
8
Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
Saved in:
9
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
10
Agencies, it’s time to innovate! : exploring the current understanding of the Swedish government's call for innovation
Palm, Klas
;
Lilja, Johan
;
Wiklund, Håkan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10011300153
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