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Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett - In: International journal of quality and service sciences 5 (2013) 4, pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
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Issues of delivering quality customer service in a higher education environment
Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 3 (2011) 2, pp. 181-198
Persistent link: https://www.econbiz.de/10009299626
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Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: International journal of quality and service sciences 14 (2022) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
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Linking the viable system and many-to-many network approaches to service-dominant logic and service science
Barile, Sergio; Polese, Francesco - In: International journal of quality and service sciences 2 (2010) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10003969022
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Why is service-dominant logic based service system better?
Edvardsson, Bo; Ng, Gloria; Min, Choo Zhi; Firth, Robert - In: International journal of quality and service sciences 5 (2013) 2, pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
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Enhancing service innovation in a business-to-business context : four questions for SMEs transforming to service logic
Nuutinen, Maaria; Ojasalo, Katri - In: International journal of quality and service sciences 6 (2014) 4, pp. 290-308
Persistent link: https://www.econbiz.de/10010469097
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Happy people manage better in adverse services
Hellén, Katarina; Sääksjärvi, Maria - In: International journal of quality and service sciences 3 (2011) 3, pp. 319-336
Persistent link: https://www.econbiz.de/10009405126
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Social practices as units of value creation : theoretical underpinnings and implications
Holttinen, Heli - In: International journal of quality and service sciences 2 (2010) 1, pp. 95-112
Persistent link: https://www.econbiz.de/10003969058
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Developing a benchmarking model for subjective well-being : a combined approach using structural equation modeling and fuzzy AHP
Aggarwal, Arun; Kukreja, Vinay; Nobi, Kamrunnisha - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 205-238
Persistent link: https://www.econbiz.de/10014432470
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Measurement and evaluation of product descriptors with a high relevance from a customers' point of view
Brusch, Michael; Baumert, Katrin; Illner, Luisa - In: International journal of quality and service sciences 8 (2016) 3, pp. 363-376
Persistent link: https://www.econbiz.de/10011623977