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Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje; Lien, Gudbrand - In: International journal of quality and service sciences 14 (2022) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
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Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi; Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; … - In: International journal of quality and service sciences 8 (2016) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
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E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi; Dean, David; Farhani, Iklima - In: International journal of quality and service sciences 16 (2024) 1, pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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Maturity model of procurement and supply management in small and medium-size enterprises : a benchmarking of hospitals and metal-mechanic companies
Tontini, Gérson; Carvalho, Luciano Castro da; … - In: International journal of quality and service sciences 8 (2016) 3, pp. 315-333
Persistent link: https://www.econbiz.de/10011623925
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Readiness for agile-sustainability in health-care organizations
Thomas, Albi; Suresh, M. - In: International journal of quality and service sciences 15 (2023) 2, pp. 148-167
Persistent link: https://www.econbiz.de/10014380813
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Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon - In: International journal of quality and service sciences 14 (2022) 2, pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
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Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
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Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang; Zhang, Shuai - In: International journal of quality and service sciences 1 (2009) 1, pp. 113-124
Persistent link: https://www.econbiz.de/10003915118