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~isPartOf:"International journal of quality and service sciences"
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Interrelationships among quali...
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Service quality
111
Dienstleistungsqualität
109
Customer satisfaction
57
Kundenzufriedenheit
57
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
24
Relationship marketing
24
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13
Krankenhaus
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Gesundheitsversorgung
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Health care
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Higher education institution
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Beschwerdemanagement
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Product quality
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Produktqualität
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Quality
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Arbeitszufriedenheit
6
Emotion
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Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
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Performance-Messung
6
Services
6
Dienstleistung
5
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Article
114
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114
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114
Conference paper
12
Konferenzbeitrag
12
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3
Fallstudie
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114
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Svensson, Göran
4
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
Anttila, Juhani
1
Armstrong, Anona
1
Arun Kumar Tarofder
1
Azad, Naser
1
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Published in...
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International journal of quality and service sciences
International journal of hospitality management
418
Journal of retailing and consumer services
366
The service industries journal
297
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Journal of hospitality marketing & management
146
Services marketing quarterly
145
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
128
International journal of quality & reliability management
120
Health care management review : HCM review
115
International journal of productivity and quality management : IJPQM
115
Cogent business & management
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
101
Journal of service management
96
Discussion paper series / IZA
94
Quality management journal : QMJ
94
The accounting review : a publication of the American Accounting Association
94
Journal of health economics
85
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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ECONIS (ZBW)
114
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1
Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje
;
Lien, Gudbrand
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
Saved in:
2
Assessing service quality and the perceptual difference between employees and patients of public
hospitals
in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
Investigating patient
loyalty
: an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi
;
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
; …
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
Saved in:
4
E-grocery service
loyalty
: integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
5
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
6
Maturity model of procurement and supply management in small and medium-size enterprises : a benchmarking of
hospitals
and metal-mechanic companies
Tontini, Gérson
;
Carvalho, Luciano Castro da
; …
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 315-333
Persistent link: https://www.econbiz.de/10011623925
Saved in:
7
Readiness for agile-sustainability in health-care organizations
Thomas, Albi
;
Suresh, M.
- In:
International journal of quality and service sciences
15
(
2023
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10014380813
Saved in:
8
Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
Saved in:
9
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
10
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
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