//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"NBER Working Paper"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer satisfaction and cust...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
1,100
Konsumentenverhalten
1,100
USA
282
United States
282
Theory
207
Theorie
206
Estimation
94
Schätzung
94
Beziehungsmarketing
91
Relationship marketing
91
Private consumption
83
Privater Konsum
83
Brand management
67
Markenführung
67
Experiment
65
Brand image
49
Markenimage
49
Brand
43
Markenartikel
43
Impact assessment
42
Wirkungsanalyse
42
Customer satisfaction
40
Advertising effects
39
Kundenzufriedenheit
39
Werbewirkung
39
Arzneimittel
38
Mobile phone
38
Mobiltelefon
38
Pharmaceuticals
38
Preismanagement
38
Pricing strategy
38
Welfare analysis
38
Wohlfahrtsanalyse
38
Health insurance
37
Krankenversicherung
37
Energieeinsparung
36
Energy conservation
36
Online retailing
35
Online-Handel
35
Advertising
34
more ...
less ...
Online availability
All
Free
642
Undetermined
405
Type of publication
All
Book / Working Paper
878
Article
331
Type of publication (narrower categories)
All
Arbeitspapier
470
Working Paper
470
Graue Literatur
451
Non-commercial literature
451
Article in journal
333
Aufsatz in Zeitschrift
333
Collection of articles of several authors
6
Sammelwerk
6
Systematic review
5
Übersichtsarbeit
5
Bibliografie enthalten
1
Bibliography included
1
Case study
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
more ...
less ...
Language
All
English
1,209
Author
All
Gruber, Jonathan
14
Nevo, Aviv
13
Abaluck, Jason
12
Dubé, Jean-Pierre
11
Knittel, Christopher R.
10
Mullainathan, Sendhil
10
Einav, Liran
9
Gijsbrechts, Els
9
Pope, Devin G.
9
Warlop, Luk
9
Agarwal, Sumit
8
Allcott, Hunt
8
Caplin, Andrew
8
Hastings, Justine S.
8
Hendel, Igal
8
Houde, Sébastien
8
Hurd, Michael D.
8
Jin, Ginger Zhe
8
Seru, Amit
8
Stephens, Melvin
8
Bronnenberg, Bart J.
7
Cawley, John
7
Cawley, John H.
7
Gillingham, Kenneth
7
Goldfarb, Avi
7
Gowrisankaran, Gautam
7
Verhoef, Peter C.
7
Zinman, Jonathan
7
Ameriks, John
6
Chevalier, Judith A.
6
Dekimpe, Marnik G.
6
Elfenbein, Daniel W.
6
Ericson, Keith M. Marzilli
6
Frisvold, David E.
6
Hurst, Erik
6
Jones, David
6
Kaplan, Greg
6
Laibson, David I.
6
Matvos, Gregor
6
McManus, Brian
6
more ...
less ...
Institution
All
Opportunity Insights Team
1
Published in...
All
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
NBER Working Paper
Working paper / National Bureau of Economic Research, Inc.
Journal of business research : JBR
2,387
Journal of retailing and consumer services
2,117
International journal of hospitality management
963
International journal of consumer studies
778
Psychology & marketing
715
SpringerLink / Bücher
636
Journal of consumer research : JCR ; an interdisciplinary bimonthly
591
NBER working paper series
544
Industrial marketing management : the international journal for industrial and high-tech firms
507
Asia Pacific journal of marketing and logistics
457
Tourism management : research, policies, practice
443
Journal of travel and tourism marketing
429
The journal of services marketing
413
European journal of marketing : EJM
408
The journal of product & brand management
408
The service industries journal
407
Journal of marketing research : JMR
395
Journal of the Academy of Marketing Science
389
Journal of marketing
387
Journal of marketing management : MM
384
Management science : journal of the Institute for Operations Research and the Management Sciences
378
The journal of brand management : an international journal
377
Journal of retailing
366
International journal of contemporary hospitality management
361
Cogent business & management
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of hospitality marketing & management
334
Technological forecasting & social change : an international journal
334
Marketing letters : a journal of research in marketing
331
Journal of international consumer marketing
330
International journal of retail & distribution management
317
Journal of strategic marketing
316
Journal of consumer behaviour : an international research review
314
Journal of marketing communications
314
The international review of retail, distribution and consumer research
313
Journal of fashion marketing and management
307
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
307
more ...
less ...
Source
All
ECONIS (ZBW)
1,209
Showing
1
-
10
of
1,209
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
2
Steering in online markets : the role of platform incentives and credibility
Barach, Moshe A.
;
Golden, Joseph M.
;
Horton, John J.
-
2019
Persistent link: https://www.econbiz.de/10012036253
Saved in:
3
The truth hurts : how customers may lose from honest advertising
Kopalle, Praveen K.
;
Lehmann, Donald R.
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
3
,
pp. 251-262
Persistent link: https://www.econbiz.de/10011398534
Saved in:
4
How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis
Blut, Markus
;
Frennea, Carly M.
;
Mittal, Vikas
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10011337495
Saved in:
5
The ugly side of customer management : consumer reactions to firm-initiated contract terminations
Lepthien, Anke
;
Papies, Dominik
;
Clement, Michel
; …
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
4
,
pp. 829-850
Persistent link: https://www.econbiz.de/10011792404
Saved in:
6
When serving customers includes correcting them : understanding the ambivalent effects of enforcing service rules
Habel, Johannes
;
Alavi, Sascha
;
Pick, Doreén
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
4
,
pp. 919-941
Persistent link: https://www.econbiz.de/10011792413
Saved in:
7
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
8
Functional forms of the satisfaction-loyalty relationship
Dong, Songting
;
Ding, Min
;
Grewal, Rajdeep
;
Zhao, Ping
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
1
,
pp. 38-50
Persistent link: https://www.econbiz.de/10009007241
Saved in:
9
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
10
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->