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Channel design to enrich customers' shopping experiences : synchronizing clicks with bricks in an omni-channel perspective, the Direct Optic case
Picot-Coupey, Karine; Huré, Elodie; Piveteau, Lauren - In: International journal of retail & distribution management 44 (2016) 3, pp. 336-368
Persistent link: https://www.econbiz.de/10011515906
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How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh; Anjaly, Bhawna - In: International journal of retail & distribution management 45 (2017) 11, pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
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Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta; Miquel, Maria-José - In: International journal of retail & distribution management 45 (2017) 7/8, pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
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Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta; Mollá Descals, Alejandro; … - In: International journal of retail & distribution management 45 (2017) 6, pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
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How do franchisor policies and industry attractiveness impact franchise timing? : evidence from entrepreneur's top 500 franchisors
Tsang, Seng-su; Finnegan, Carol A. - In: International journal of retail & distribution management 41 (2013) 2, pp. 135-154
Persistent link: https://www.econbiz.de/10009725780
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Retail web site interactivity : how does it influence customer satisfaction and behavioral intentions?
Dholakia, Ruby R.; Zhao, Miao - In: International journal of retail & distribution management 37 (2009) 10, pp. 821-838
Persistent link: https://www.econbiz.de/10009521958
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Shopping environment preferences of Hispanic consumers in the U. S. : development of a scale
Burns, David J.; Dato-on, Mary Conway; Manolis, Chris - In: International journal of retail & distribution management 43 (2015) 3, pp. 261-275
Persistent link: https://www.econbiz.de/10011300318
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A typology of Indian hypermarket shoppers based on shopping motivation
Mehta, Ritu; Sharma, Narendra K.; Swami, Sanjeev - In: International journal of retail & distribution management 42 (2014) 1, pp. 40-55
Persistent link: https://www.econbiz.de/10010247021
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Mobile shopping behaviour : insights into attitudes, shopping process involvement and location
Holmes, Alistair; Byrne, Angela; Rowley, Jennifer - In: International journal of retail & distribution management 42 (2014) 1, pp. 25-39
Persistent link: https://www.econbiz.de/10010247022
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How can online store layout design and atmosphere influence consumer shopping intention on a website?
Wu, Wann-Yih; Lee, Chia-ling; Fu, Chen-su; Wang, Hong-chun - In: International journal of retail & distribution management 42 (2014) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10010247023