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~isPartOf:"International journal of services, economics and management"
~subject:"Dienstleistungssektor"
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Government document"
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Dienstleistungssektor
Firm performance
Customer satisfaction
52
Kundenzufriedenheit
52
Dienstleistungsqualität
46
Service quality
46
Consumer behaviour
24
Konsumentenverhalten
24
Service industry
23
Beziehungsmarketing
18
Relationship marketing
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customer satisfaction
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service quality
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Quality management
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Qualitätsmanagement
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Complaint management
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Fuzzy sets
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Fuzzy-Set-Theorie
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Arumugam, Veeri
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1
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1
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1
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1
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Hu, Baiding
1
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1
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1
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1
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1
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1
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1
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International journal of services, economics and management
The service industries journal
271
Journal of business research : JBR
115
The journal of services marketing
89
International journal of production economics
63
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of service management
59
Service business
58
Journal of service research : JSR
53
Journal of retailing and consumer services
48
International journal of hospitality management
43
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
39
The international journal of human resource management
39
Regional studies
36
International journal of services and operations management
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
European journal of operational research : EJOR
32
Research policy : policy, management and economic studies of science, technology and innovation
31
The journal of business & industrial marketing
30
Journal of service research
29
Services marketing quarterly
28
Technological forecasting & social change : an international journal
28
Applied economics
27
Economics of innovation and new technology
26
International journal of innovation management
26
International journal of production research
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
Applied economics letters
24
Management decision : MD
22
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
22
Growth and change : a journal of urban and regional policy
21
International journal of contemporary hospitality management
21
Management international review : mir ; journal of international business
21
Papeles de economía española
21
Small business economics : an entrepreneurship journal
21
Technovation : the international journal of technological innovation, entrepreneurship and technology management
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
The world economy : the leading journal on international economic relations
21
Información comercial española : ICE : revista de economía
20
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ECONIS (ZBW)
24
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1
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
2
Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010432133
Saved in:
3
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
4
The impact of TQM practices on learning organisation and customer orientation : a survey of small service organisations in Malaysia
Ang, Yueh-Sin
;
Lee, Voon-Hsien
;
Tan, Boon-In
;
Chong, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 62-77
Persistent link: https://www.econbiz.de/10008908355
Saved in:
5
Do service sector trends stimulate entrepreneurship? : a socio-economic labour market perspective
Bögenhold, Dieter
;
Fachinger, Uwe
- In:
International journal of services, economics and management
1
(
2007/09
)
2
,
pp. 117-134
Persistent link: https://www.econbiz.de/10003898829
Saved in:
6
The characteristics and evolution of services sector : evidence from P. R. China
Liu, Shunzhong
;
Wu, Guoping
- In:
International journal of services, economics and management
1
(
2007/09
)
2
,
pp. 183-195
Persistent link: https://www.econbiz.de/10003898864
Saved in:
7
Challenges facing higher education as a service industry in a developing country
Idrus, Nirwan
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10008908351
Saved in:
8
The influence of TQM practices on supply chain collaboration : a proposed model for the service industry
Darmawan, Nathan
;
Sim, Jia Jia
;
Arumugam, Veeri
;
Chow, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 21-35
Persistent link: https://www.econbiz.de/10008908365
Saved in:
9
Factors that mitigate employee job stress in the service industry
Gill, Amarjit
;
Biger, Nahum
;
Bhutani, Smita
- In:
International journal of services, economics and management
2
(
2010
)
1
,
pp. 30-45
Persistent link: https://www.econbiz.de/10003923337
Saved in:
10
Relational capital and SME collaborative strategy in the Malaysian service industry
Downe, Alan G.
;
Loke, Siew-Phaik
;
Sambasivan, Murali
- In:
International journal of services, economics and management
4
(
2012
)
2
,
pp. 145-166
Persistent link: https://www.econbiz.de/10009579272
Saved in:
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