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Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail - In: International journal of services, economics and management 14 (2023) 2, pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
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Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010432133
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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The impact of TQM practices on learning organisation and customer orientation : a survey of small service organisations in Malaysia
Ang, Yueh-Sin; Lee, Voon-Hsien; Tan, Boon-In; Chong, … - In: International journal of services, economics and management 3 (2011) 1, pp. 62-77
Persistent link: https://www.econbiz.de/10008908355
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Do service sector trends stimulate entrepreneurship? : a socio-economic labour market perspective
Bögenhold, Dieter; Fachinger, Uwe - In: International journal of services, economics and management 1 (2007/09) 2, pp. 117-134
Persistent link: https://www.econbiz.de/10003898829
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The characteristics and evolution of services sector : evidence from P. R. China
Liu, Shunzhong; Wu, Guoping - In: International journal of services, economics and management 1 (2007/09) 2, pp. 183-195
Persistent link: https://www.econbiz.de/10003898864
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Challenges facing higher education as a service industry in a developing country
Idrus, Nirwan - In: International journal of services, economics and management 3 (2011) 1, pp. 104-121
Persistent link: https://www.econbiz.de/10008908351
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The influence of TQM practices on supply chain collaboration : a proposed model for the service industry
Darmawan, Nathan; Sim, Jia Jia; Arumugam, Veeri; Chow, … - In: International journal of services, economics and management 3 (2011) 1, pp. 21-35
Persistent link: https://www.econbiz.de/10008908365
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Factors that mitigate employee job stress in the service industry
Gill, Amarjit; Biger, Nahum; Bhutani, Smita - In: International journal of services, economics and management 2 (2010) 1, pp. 30-45
Persistent link: https://www.econbiz.de/10003923337
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Relational capital and SME collaborative strategy in the Malaysian service industry
Downe, Alan G.; Loke, Siew-Phaik; Sambasivan, Murali - In: International journal of services, economics and management 4 (2012) 2, pp. 145-166
Persistent link: https://www.econbiz.de/10009579272