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~isPartOf:"International journal of services, economics and management"
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The impact of quality manageme...
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Dienstleistungsqualität
24
Service quality
24
Quality management
19
Qualitätsmanagement
19
Customer satisfaction
18
Kundenzufriedenheit
18
Hotel industry
11
Hotellerie
11
Consumer behaviour
8
Konsumentenverhalten
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Malaysia
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Beziehungsmarketing
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service quality
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quality
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customer satisfaction
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Gastgewerbe
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Health care
3
Hospitality industry
3
KMU
3
Kundenservice
3
Lieferkette
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SME
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Supply chain
3
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2
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Lee, Voon-Hsien
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Dias, Álvaro Lopes
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Anh T. Ha
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Biger, Nahum
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Brahmasrene, Tantatape
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Burga, Víctor
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Buvik, Arnt
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Cham Tat Huei
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Chong, Alain Yee-Long
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Chong, Han-Xi
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Cuong H. Nguyen
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Eigbe, Oserere E.
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Eugene Cheng-xi Aw
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Falcón, Ítalo
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Fazli, S. Mohamad
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Ferreira, Raúl R.
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Foo, Pik-Yin
1
Freitas, André Luís Policani
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Friesner, Dan
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Ganguli, Shirshendu
1
Garg, S. K.
1
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International journal of services, economics and management
International journal of hospitality management
1,304
International journal of contemporary hospitality management
567
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
555
International Journal of Contemporary Hospitality Management
505
International journal of productivity and quality management : IJPQM
501
NBER working paper series
476
The TQM journal : the international review of organizational improvement
442
International journal of quality & reliability management
425
Working paper / National Bureau of Economic Research, Inc.
413
International Journal of Quality & Reliability Management
409
International journal of production research
409
NBER Working Paper
389
Discussion paper series / IZA
374
Tourism management : research, policies, practice
370
Journal of hospitality marketing & management
277
Health care management review : HCM review
270
Total quality management & business excellence
269
International journal of production economics
243
European journal of operational research : EJOR
232
Tourism economics : the business and finance of tourism and recreation
230
SpringerLink / Bücher
226
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
208
The TQM Magazine
208
IZA Discussion Paper
207
Health care management science
205
Quality management journal : QMJ
200
Journal of health organization and management
193
International journal of six sigma and competitive advantage : IJSSCA
189
Journal of health economics
185
Applied economics
169
IZA Discussion Papers
165
The service industries journal
161
Discussion paper / Centre for Economic Policy Research
160
Journal of travel and tourism marketing
143
Health economics
136
Working paper
135
Management science : journal of the Institute for Operations Research and the Management Sciences
134
Tourism management perspectives : TMP
133
Journal of business research : JBR
128
International journal of services and operations management
116
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ECONIS (ZBW)
42
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1
Enhancing customer experience in Canadian
hotels
Jayawardena, Chandana
;
Sukhu, Anupama
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
Saved in:
2
Sustainability practices in tourism supply chain with confirmatory factor analysis
Babu, Deepak Eldho
;
Kaur, Arshinder
- In:
International journal of services, economics and management
11
(
2020
)
3
,
pp. 302-327
Persistent link: https://www.econbiz.de/10012522617
Saved in:
3
Assessing and improving performance for a small contact centre
Wu, Lifang
- In:
International journal of services, economics and management
10
(
2019
)
2
,
pp. 126-145
Persistent link: https://www.econbiz.de/10012178922
Saved in:
4
Quality
in the supermarket sector in Peru
Benzaquen, Jorge
;
Álvarez, Angie
;
Falcón, Ítalo
; …
- In:
International journal of services, economics and management
12
(
2021
)
1
,
pp. 60-92
Persistent link: https://www.econbiz.de/10012522657
Saved in:
5
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
6
Factors that mitigate employee job stress in the service industry
Gill, Amarjit
;
Biger, Nahum
;
Bhutani, Smita
- In:
International journal of services, economics and management
2
(
2010
)
1
,
pp. 30-45
Persistent link: https://www.econbiz.de/10003923337
Saved in:
7
Service
quality
, image and loyalty towards Malaysian
hotels
Cham Tat Huei
;
Easvaralingam, Yalini
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 267-281
Persistent link: https://www.econbiz.de/10009734557
Saved in:
8
Predictors determining the intention to use hotel branded mobile app among Malaysia's millennials : the mediating effect of perceived personalisation
Lim, Vivien Mei-Yin
;
Rajat Subhra Chatterjee
;
Foo, Pik-Yin
- In:
International journal of services, economics and management
12
(
2021
)
3
,
pp. 254-271
Persistent link: https://www.econbiz.de/10012693328
Saved in:
9
Exploratory study on the professional situation of hotel directors
Dias, Álvaro Lopes
;
Ferreira, Raúl R.
;
Garrido, …
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 129-148
Persistent link: https://www.econbiz.de/10012613733
Saved in:
10
The impact of service
quality
, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury
hotels
in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
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