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Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response

Alsaggaf, Mohammed; Lü, Kevin; Li, Xiaoying - In: International journal of services and operations management 34 (2019) 1, pp. 81-110

Persistent link: https://www.econbiz.de/10012145258

The strategic concerns of quality assurance : case study of large reputable firms in the service sector

Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299

Persistent link: https://www.econbiz.de/10008798971

Customer input failures in service processes

Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452

Persistent link: https://www.econbiz.de/10010410864

Sig Sigma implementation in the service sector : notable experiences of major firms in the USA

Ozcelik, Yasin - In: International journal of services and operations management 7 (2010) 4, pp. 401-418

Persistent link: https://www.econbiz.de/10008749754

An integrated closed-loop model for service performance management

Parameshwaran, R.; Srinivasan, P. S. S. - In: International journal of services and operations management 4 (2008) 1, pp. 34-55

Persistent link: https://www.econbiz.de/10003629647

Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry

Talib, Faisal; Rahman, Zillur; Qureshi, M. N.; … - In: International journal of services and operations management 10 (2011) 1, pp. 94-118

Persistent link: https://www.econbiz.de/10009300089

Service quality improvement at public utilities : a case

Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286

Persistent link: https://www.econbiz.de/10011522586

Service gap deployment : a framework to link quality gaps to service activities

Franceschini, Fiorenzo; Mastrogiacomo, Luca - In: International journal of services and operations management 29 (2018) 1, pp. 85-99

Persistent link: https://www.econbiz.de/10011849897

A Review on Korea, China and Japan's Comparative Advantage in the IT Services Sector : Focusing on Productivity Analysis

Na, Seung Kwon - 2016

This research attempts to draw the policy implication of cooperative activities among Korea, China and Japan based on an analysis on a comparative advantage of the IT service industry, focusing on productivity analysis. The results of the productivity (efficiency) analysis show that productivity...

Persistent link: https://www.econbiz.de/10012993740

A Study on the Korea-China FTA Service Negotiation Strategies : Focused on the Implications from China-Hong Kong Cepa Service Concessions

Yeo, Jina - 2014

This study analyzes China's service concessions under the General Agreement on Trade in Services (GATS), as well as the service concessions included in the FTAs that China has signed so far, including the CEPA with Hong Kong. The objective is to determine the extent to which the Chinese service...

Persistent link: https://www.econbiz.de/10013060224