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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
57
Kundenzufriedenheit
57
Beziehungsmarketing
40
Relationship marketing
40
service quality
34
Consumer behaviour
32
Konsumentenverhalten
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Quality management
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Qualitätsmanagement
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Smith, Alan D.
6
Karppinen, Henri
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Dabestani, Reza
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Huiskonen, Janne
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Kamakoty, Juhi
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Offodile, O. Felix
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Seppänen, Kaisa
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Shirouyehzad, Hadi
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Akroush, Mamoun N.
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Bagodi, Virupaxi
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Chaudhuri, Ranjan
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Ketabi, Saeedeh
2
Khan, Mohammed Naved
2
Khare, Arpita
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Koivuniemi, Jouni
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Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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Ramanathan, Ramakrishnan
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Ranjbarian, Bahram
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Raut, Rakesh D.
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1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Haseeb
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International journal of services and operations management
Journal of business research : JBR
797
Journal of retailing and consumer services
735
International journal of hospitality management
567
Industrial marketing management : the international journal for industrial and high-tech firms
444
The service industries journal
408
SpringerLink / Bücher
368
The journal of services marketing
339
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
255
International journal of contemporary hospitality management
236
The journal of business & industrial marketing
208
Journal of Services Marketing
201
Journal of hospitality marketing & management
200
Journal of travel and tourism marketing
197
Tourism management : research, policies, practice
196
Working paper / National Bureau of Economic Research, Inc.
196
Journal of the Academy of Marketing Science
194
Journal of strategic marketing
191
NBER working paper series
191
Services marketing quarterly
182
Auditing : a journal of practice & theory
179
Cogent business & management
176
Journal of service research : JSR
174
NBER Working Paper
171
International journal of electronic customer relationship management : IJECRM
164
Journal of service management
164
Service business
151
Journal of air transport management
149
Asia Pacific journal of marketing and logistics
148
The TQM journal : the international review of organizational improvement
145
Journal of marketing
139
European Journal of Marketing
136
International journal of quality and service sciences
131
Journal of retailing
131
Gabler Edition Wissenschaft
128
International Journal of Bank Marketing
126
Psychology & marketing
126
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Marketing intelligence & planning
122
International journal of productivity and quality management : IJPQM
121
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ECONIS (ZBW)
125
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1
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
2
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
3
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
4
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
6
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.
;
Akroush, Mamoun N.
;
Abu-Lail, Bayan N.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Saved in:
7
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
8
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
9
Customer participation in the service process : a model and research propositions
Uzkurt, Cevahir
- In:
International journal of services and operations management
6
(
2010
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10003920973
Saved in:
10
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
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