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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
56
Kundenzufriedenheit
56
Beziehungsmarketing
40
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40
service quality
33
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Offodile, O. Felix
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International journal of services and operations management
Journal of business research : JBR
822
Journal of retailing and consumer services
747
International journal of hospitality management
607
SpringerLink / Bücher
491
Industrial marketing management : the international journal for industrial and high-tech firms
447
The service industries journal
405
The journal of services marketing
338
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
258
Working paper / National Bureau of Economic Research, Inc.
251
NBER working paper series
246
International journal of contemporary hospitality management
236
The journal of business & industrial marketing
233
NBER Working Paper
219
Journal of the Academy of Marketing Science
210
Tourism management : research, policies, practice
208
Journal of hospitality marketing & management
201
Journal of travel and tourism marketing
198
Journal of strategic marketing
194
Services marketing quarterly
185
Auditing : a journal of practice & theory
182
Cogent business & management
177
Journal of service research : JSR
173
The journal of economic methodology
171
Journal of service management
170
International journal of electronic customer relationship management : IJECRM
158
Journal of air transport management
150
Asia Pacific journal of marketing and logistics
149
Service business
145
The TQM journal : the international review of organizational improvement
143
Journal of marketing
140
Gabler Edition Wissenschaft
136
Journal of retailing
136
International journal of quality and service sciences
135
Marketing intelligence & planning
131
Psychology & marketing
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
International journal of productivity and quality management : IJPQM
125
International journal of quality & reliability management
120
The international journal of bank marketing : IJBM
118
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ECONIS (ZBW)
122
USB Cologne (EcoSocSci)
1
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1
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
2
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
3
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.
;
Akroush, Mamoun N.
;
Abu-Lail, Bayan N.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Saved in:
4
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
6
Customer participation in the service process : a model and research propositions
Uzkurt, Cevahir
- In:
International journal of services and operations management
6
(
2010
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10003920973
Saved in:
7
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
8
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
Saved in:
9
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
10
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
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