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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.; Offodile, O. Felix - In: International journal of services and operations management 9 (2011) 2, pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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Bridging sales and service quality functions in retailing high-technology consumer products
Rajagopal - In: International journal of services and operations management 7 (2010) 2, pp. 177-199
Persistent link: https://www.econbiz.de/10008662894
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The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel; Rekettye, Gabor - In: International journal of services and operations management 8 (2011) 2, pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
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Shrinking-release window movie releases : potential impacts on best business practices
Smith, Alan D. - In: International journal of services and operations management 8 (2011) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10008823490
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Special issue: supply chain and customer relationships management in the global economy
Ketikidis, Panayiotis H. (contributor) - 2007
Persistent link: https://www.econbiz.de/10003561521
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The perceived importance of major RFID-related technology initiatives among retail store managers
Smith, Alan D.; Offodile, O. Felix - In: International journal of services and operations management 5 (2009) 4, pp. 520-547
Persistent link: https://www.econbiz.de/10003858281