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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
63
Kundenzufriedenheit
63
service quality
33
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
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Konsumentenverhalten
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India
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Indien
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Beziehungsmarketing
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Relationship marketing
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customer satisfaction
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Dienstleistungssektor
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Service industry
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Customer service
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Kundenservice
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Performance measurement
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Performance-Messung
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Bank
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Factor analysis
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Faktorenanalyse
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Gesundheitswesen
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Health care system
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Mobile communications
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Mobilkommunikation
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SERVQUAL
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Structural equation model
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Strukturgleichungsmodell
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Electronic Banking
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Electronic banking
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Gesundheitsversorgung
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Health care
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Measurement
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Messung
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Lieferkette
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Supply chain
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Bankgeschäft
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Karppinen, Henri
4
Adil, Mohd
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Asif, Muhammad
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Dabestani, Reza
3
Huiskonen, Janne
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Seppänen, Kaisa
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Shahin, Arash
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Shirouyehzad, Hadi
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Akroush, Mamoun N.
2
Ali, Sadia Samar
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Aryanezhad, Mir-Bahador
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Bagodi, Virupaxi
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Chaudhuri, Ranjan
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Dubey, Rameshwar
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Fernando, Yudi
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Franceschini, Fiorenzo
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Kamakoty, Juhi
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
2
Raut, Rakesh D.
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Satapathy, Suchismita
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Smith, Alan D.
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Sohani, Nagendra
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Subashini, R.
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Vasumathi, A.
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Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
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Abu-Lail, Bayan N.
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Adams, Samuel
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Adeinat, Iman M.
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Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, F.
1
Ahmad, Haseeb
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
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International journal of services and operations management
International journal of hospitality management
586
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The service industries journal
366
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
232
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
194
Journal of Services Marketing
184
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
International journal of productivity and quality management : IJPQM
140
Journal of service research : JSR
139
Service business
132
International journal of quality and service sciences
125
International journal of quality & reliability management
123
Journal of service management
123
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Health care management review : HCM review
111
European Journal of Marketing
108
Industrial marketing management : the international journal for industrial and high-tech firms
108
Total quality management & business excellence
108
International Journal of Bank Marketing
106
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
100
Psychology & marketing
98
Journal of the Academy of Marketing Science
97
The accounting review : a publication of the American Accounting Association
97
Quality management journal : QMJ
96
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ECONIS (ZBW)
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1
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
2
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
3
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
4
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
5
Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y.
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
Saved in:
6
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
7
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
8
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
9
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
10
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
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