Similar Search Results

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Scales for measuring mobile service quality : a literature review and identification of key dimensions

Heo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-jae - In: International journal of services and operations management 27 (2017) 4, pp. 524-548

Persistent link: https://www.econbiz.de/10011818634

Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458

Persistent link: https://www.econbiz.de/10011636015

A framework for service quality improvement in multi-stage processes

Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174

Persistent link: https://www.econbiz.de/10011380057

ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428

Persistent link: https://www.econbiz.de/10010474466

An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)

Kahnali, Reza Ahmadi; Esmaeili, Ahmad - In: International journal of services and operations management 21 (2015) 3, pp. 289-309

Persistent link: https://www.econbiz.de/10011403668

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

Persistent link: https://www.econbiz.de/10010389953

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach

Kumar, R. Meikanda Ganesh; Jothimurugan, T.; Anbuoli, P. - In: International journal of services and operations management 30 (2018) 1, pp. 98-119

Persistent link: https://www.econbiz.de/10011878423

Service quality improvement at public utilities : a case

Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286

Persistent link: https://www.econbiz.de/10011522586

1
2
3
4
5
6
7
8
9
10
Next
Last