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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
57
Kundenzufriedenheit
57
service quality
34
Quality management
32
Qualitätsmanagement
32
Consumer behaviour
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Beziehungsmarketing
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Relationship marketing
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India
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customer satisfaction
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Dienstleistungsmanagement
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Dienstleistungssektor
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SERVQUAL
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Customer service
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Gesundheitsversorgung
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Dienstleistung
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Services
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Structural equation model
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Adil, Mohd
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Koivuniemi, Jouni
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Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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International journal of services and operations management
Auditing : a journal of practice & theory
504
International journal of hospitality management
479
Journal of retailing and consumer services
322
The service industries journal
316
Managerial auditing journal
305
IMF Staff Country Reports
296
The accounting review : a publication of the American Accounting Association
282
Journal of business research : JBR
271
NBER working paper series
253
The journal of services marketing
237
International journal of auditing : IJA
233
Accounting horizons : a quarterly publication of the American Accounting Association
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
NBER Working Paper
224
Working paper / National Bureau of Economic Research, Inc.
218
International journal of contemporary hospitality management
199
Cogent business & management
177
Journal of hospitality marketing & management
161
Journal of accounting and public policy
157
Tourism management : research, policies, practice
155
WPg : Kompetenz schafft Vertrauen
155
Journal of air transport management
148
The TQM journal : the international review of organizational improvement
139
Services marketing quarterly
137
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
130
International journal of quality and service sciences
130
Journal of Services Marketing
130
International journal of quality & reliability management
127
International journal of productivity and quality management : IJPQM
125
Journal of travel and tourism marketing
125
Journal of business ethics : JOBE
120
Service business
114
Health care management review : HCM review
113
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
111
Discussion paper series / IZA
109
Journal of service management
109
SpringerLink / Bücher
107
The journal of applied business research
106
Advances in accounting : a research annual
104
Management science : journal of the Institute for Operations Research and the Management Sciences
104
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ECONIS (ZBW)
103
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1
Behind closed doors : the potential of lean management in safety audit services
Walthoff-Borm, Xavier
;
Chalmet, Luc
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 413-430
Persistent link: https://www.econbiz.de/10011281692
Saved in:
2
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
3
Does ownership matter in service quality?
Adeinat, Iman M.
;
Gregg, Charles
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011886152
Saved in:
4
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
5
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
6
Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area
Anish, M. N.
;
Dhanish, P. B.
;
Sridharan, R.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 419-446
Persistent link: https://www.econbiz.de/10011927277
Saved in:
7
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
8
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
9
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
10
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
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