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A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
Chiarini, Andrea; Vagnoni, Emidia - In: International journal of services and operations management 18 (2014) 2, pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
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Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas; Kundum, Goutam Kumar; Manohar, … - In: International journal of services and operations management 32 (2019) 3, pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
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Assuring quality at the source with varying worker skills : economic justification of the online repair policy
Shin, Dooyoung; Min, Ho-key - In: International journal of services and operations management 4 (2008) 6, pp. 709-729
Persistent link: https://www.econbiz.de/10003765133
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Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt
Eraqi, Mohammed I. - In: International journal of services and operations management 5 (2009) 1, pp. 14-28
Persistent link: https://www.econbiz.de/10003811172
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A closed-loop recycling system with a minimum allowed quality level on returned products
Hwang, Hark; Ko, Young Dae; Yune, Sang Hun; Ko, Chang Seong - In: International journal of services and operations management 5 (2009) 6, pp. 758-773
Persistent link: https://www.econbiz.de/10003903503
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Managing healthcare quality in project management framework
Dey, Prasanta K.; Hariharan, Seetharaman; Chen, Deryk - In: International journal of services and operations management 3 (2007) 3, pp. 261-278
Persistent link: https://www.econbiz.de/10003471842
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng; Robb, David; Lu, Qiang - In: International journal of services and operations management 4 (2008) 2, pp. 218-242
Persistent link: https://www.econbiz.de/10003663961
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Infusing agility, innovation and quality in products : an integrated effort through the agile ITQFD technique
Vinodh, S.; Sundararaj, G.; Devadasan, S. R.; … - In: International journal of services and operations management 4 (2008) 2, pp. 243-263
Persistent link: https://www.econbiz.de/10003664044