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~isPartOf:"International journal of services and operations management"
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EVALUATING THE IMPACT OF BANKI...
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
63
Kundenzufriedenheit
63
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
28
Konsumentenverhalten
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India
25
Indien
25
Beziehungsmarketing
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Relationship marketing
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customer satisfaction
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Dienstleistungssektor
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Service industry
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Customer service
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Kundenservice
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Performance measurement
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Performance-Messung
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SERVQUAL
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Bank
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Factor analysis
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Faktorenanalyse
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Gesundheitswesen
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Health care system
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Mobile communications
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Mobilkommunikation
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Structural equation model
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Strukturgleichungsmodell
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Electronic Banking
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Electronic banking
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Gesundheitsversorgung
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Health care
8
Measurement
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Messung
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Lieferkette
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Supply chain
7
Bankgeschäft
6
Banking services
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Karppinen, Henri
4
Adil, Mohd
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Dabestani, Reza
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Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
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Shahin, Arash
3
Shirouyehzad, Hadi
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Sohani, Nagendra
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Akroush, Mamoun N.
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Ali, Sadia Samar
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Dubey, Rameshwar
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Raut, Rakesh D.
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Satapathy, Suchismita
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Smith, Alan D.
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Subashini, R.
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Vasumathi, A.
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
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Abu-Lail, Bayan N.
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Adams, Samuel
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Adeinat, Iman M.
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Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, F.
1
Ahmad, Haseeb
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
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International journal of services and operations management
Journal of retailing and consumer services
602
International journal of hospitality management
582
Journal of business research : JBR
517
The service industries journal
368
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
261
Journal of travel and tourism marketing
229
International journal of contemporary hospitality management
222
NBER working paper series
214
Working paper / National Bureau of Economic Research, Inc.
214
Journal of hospitality marketing & management
202
NBER Working Paper
190
Auditing : a journal of practice & theory
176
Services marketing quarterly
167
Cogent business & management
163
Journal of air transport management
161
The TQM journal : the international review of organizational improvement
154
Journal of service research : JSR
141
Discussion paper series / IZA
137
SpringerLink / Bücher
137
International journal of productivity and quality management : IJPQM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Service business
133
International journal of quality & reliability management
122
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Tourism management perspectives : TMP
115
Total quality management & business excellence
108
Health care management review : HCM review
107
Journal of the Academy of Marketing Science
105
Quality management journal : QMJ
98
The accounting review : a publication of the American Accounting Association
97
Journal of retailing
93
The international journal of bank marketing : IJBM
93
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ECONIS (ZBW)
111
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1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
3
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
4
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
5
Service quality dimensions : an empirical investigation of commercial banks in India using
SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
6
An integration of
SERVQUAL
dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
7
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer
loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
8
Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Yunus, Erlinda N.
;
Sumartoyo
- In:
International journal of services and operations management
13
(
2012
)
2
,
pp. 189-207
Persistent link: https://www.econbiz.de/10009660772
Saved in:
9
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
10
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
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