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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Multi-criteria analysis
68
Multikriterielle Entscheidungsanalyse
68
Customer satisfaction
55
Kundenzufriedenheit
55
AHP approach
51
AHP-Verfahren
51
Quality management
36
Qualitätsmanagement
36
service quality
34
India
33
Indien
32
Fuzzy sets
29
Fuzzy-Set-Theorie
29
Consumer behaviour
28
Konsumentenverhalten
28
Lieferkette
25
Supply chain
25
Beziehungsmarketing
21
Relationship marketing
21
Lieferantenbewertung
19
Supplier evaluation
19
Mathematical programming
17
Mathematische Optimierung
17
Performance measurement
15
Performance-Messung
15
customer satisfaction
15
Dienstleistungssektor
14
Service industry
14
MCDM
12
AHP
11
Customer service
10
Gesundheitsversorgung
10
Gesundheitswesen
10
Health care
10
Health care system
10
Kundenservice
10
SERVQUAL
10
Factor analysis
9
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7
Fallstudie
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English
188
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Mahapatra, Siba Sankar
8
Datta, Saurav
5
Kamble, Sachin S.
5
Raut, Rakesh D.
5
Shahin, Arash
5
Shirouyehzad, Hadi
5
Karppinen, Henri
4
Kodali, Rambabu
4
Soofifard, Rahman
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Sohani, Nagendra
3
Vinodh, S.
3
Akroush, Mamoun N.
2
Anand, G.
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Babu, A. Subash
2
Bagodi, Virupaxi
2
Bhasin, Harsh V.
2
Chaudhuri, Ranjan
2
Das, Debadyuti
2
Digalwar, Abhijeet K.
2
Ebrahimi, Mohsen
2
Fazlollahtabar, Hamed
2
Fernando, Yudi
2
Franceschini, Fiorenzo
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Khan, Mohammed Naved
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Khare, Arpita
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Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Min, Ho-key
2
Parthiban, P.
2
Ravikumar, M. M.
2
Samantra, Chitrasen
2
Sangwan, Kuldip Singh
2
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International journal of services and operations management
European journal of operational research : EJOR
619
International journal of hospitality management
412
International journal of production research
372
Journal of retailing and consumer services
335
The service industries journal
301
Journal of business research : JBR
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
214
The journal of services marketing
210
Omega : the international journal of management science
209
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of productivity and quality management : IJPQM
184
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
179
Auditing : a journal of practice & theory
175
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
153
Services marketing quarterly
141
SpringerLink / Bücher
140
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
139
Tourism management : research, policies, practice
136
Journal of travel and tourism marketing
132
Journal of the Operational Research Society
126
Socio-economic planning sciences : the international journal of public sector decision-making
121
Cogent business & management
119
International journal of business information systems : IJBIS
114
International journal of quality and service sciences
114
Service business
113
Journal of service research : JSR
103
Health care management review : HCM review
102
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
95
Group decision and negotiation
94
Journal of service management
94
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ECONIS (ZBW)
188
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1
A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.
;
Kamble, Sachin S.
;
Jha, Manoj Kumar
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
Saved in:
2
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
3
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
4
Evaluating lean implementation performance in Indian MSMEs using ISM and
AHP
models
Ravikumar, M. M.
;
Marimuthu, K.
;
Parthiban, P.
- In:
International journal of services and operations management
22
(
2015
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10011522301
Saved in:
5
Multi-criteria decision-making in the management of humanitarian operations
Sgarbossa, Fabio
;
Peretti, Umberto
;
Persona, Alessandro
; …
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 413-441
Persistent link: https://www.econbiz.de/10011458898
Saved in:
6
A goal programming model for liquidity management : a case study
Zadeh, Mousa Ali Hossein
;
Khalili, Kamran
- In:
International journal of services and operations management
26
(
2017
)
3
,
pp. 332-346
Persistent link: https://www.econbiz.de/10011757871
Saved in:
7
AHP
-PROMETHEE integrated approach for agile concept selection
Vinodh, S.
;
Patil, Adithya
;
Balagi, T. S. Sai
; …
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10010474967
Saved in:
8
An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
Murali, Sivanesan
;
Pugazhendhi, Singaram
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 99-124
Persistent link: https://www.econbiz.de/10011598311
Saved in:
9
Plant location selection of a manufacturing industry using analytic hierarchy process approach
Gothwal, Suman
;
Saha, Rajeev
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 235-255
Persistent link: https://www.econbiz.de/10011522574
Saved in:
10
A multi-criteria decision model for the selection of professional service innovative organisation
Soni, Gunjan
;
Vinayak, Kalluri
;
Tyagi, Aditya
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 167-189
Persistent link: https://www.econbiz.de/10011757093
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