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~isPartOf:"International journal of services and operations management"
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Quality management
90
Qualitätsmanagement
90
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
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Devadasan, S. R.
6
Murugesh, R.
3
Smith, Alan D.
3
Vinodh S
3
Al-Khalili, Amjad
2
Amjad Khalili
2
Baker, Timothy
2
Bhutta, Mohammed Khurrum
2
Chiarini, Andrea
2
Digalwar, A. K.
2
Garg, Dixit
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Gupta, Vineet
2
Huq, Faizul
2
Jegadheesan, C.
2
Kamakoty, Juhi
2
Karim, A. N. Mustafizul
2
Kumar, Raj
2
Mathiyazhagan, Maathai K.
2
Md Yusof Ismail
2
Min, Ho-key
2
Paranitharan, K. P.
2
Shalij, P. R.
2
Sohani, Nagendra
2
Subari, Khairanum
2
Adams, Stephanie G.
1
Afruzi, Elham Nabipoor
1
Akbulut, Asli Yagmur
1
Alawamleh, Mohammad
1
Anbuoli, P.
1
Antunes, Marina Godinho
1
Ashley, Nancy W.
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Asokan, P.
1
Babbar, Sunil
1
Babu, T. Ramesh
1
Basu, Rana
1
Bharathi, S. Karthik
1
Bhasin, Harsh V.
1
Bhaskar, N. Udaya
1
Bhola, Prabha
1
Bouami, Driss
1
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
529
International journal of productivity and quality management : IJPQM
482
The TQM journal : the international review of organizational improvement
420
International journal of quality & reliability management
408
Economics Papers from University Paris Dauphine
356
International journal of production research
352
Total quality management & business excellence
255
MPRA Paper
241
International Journal of Quality & Reliability Management
201
International journal of production economics
200
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
180
Far East Journal of Psychology and Business
177
SpringerLink / Bücher
105
Working Papers / Departamento de Gestão e Economia, Instituto Politécnico de Leiria
102
European journal of operational research : EJOR
94
International journal of quality and service sciences
85
The TQM Magazine
83
Open Access publications from Université Paris-Dauphine
77
The TQM Journal
75
Benchmarking : an international journal ; BIJ
66
Administrative Sciences
64
International journal of business excellence
62
International journal of process management and benchmarking : IJPMB
62
The international journal of productivity and performance management : IJPPM
61
Amfiteatru economic : an economic and business research periodical
59
Business process management journal
59
Europäische Hochschulschriften / 5
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
Health care management review : HCM review
55
Journal of industrial engineering and management : JIEM
53
Cogent business & management
51
Beiträge zur Hochschulpolitik
47
Journal of operations management
47
International Journal of Operations & Production Management
46
IEEE transactions on engineering management : EM
43
Journal of health organization and management
42
DGQ
41
European journal of industrial engineering : EJIE
41
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ECONIS (ZBW)
90
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10
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90
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1
Understanding the importance of total
quality
management dimensions : critical review of soft and hard aspects
Al-Khalili, Amjad
;
Subari, Khairanum
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 468-482
Persistent link: https://www.econbiz.de/10010474966
Saved in:
2
The interrelationship between ISO 9000 and total
quality
management : an empirical investigation with a focus on soft and hard TQM dimensions
Al-Khalili, Amjad
;
Subari, Khairanum
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 429-448
Persistent link: https://www.econbiz.de/10010474968
Saved in:
3
Development and validation of
quality
management constructs
for
software industries : an empirical investigation from India
Digalwar, A. K.
;
Haridas, P.
;
Joseph, I. Nelson
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 453-478
Persistent link: https://www.econbiz.de/10010410861
Saved in:
4
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
5
Assuring
quality
at the source with varying worker skills : economic justification of the online repair policy
Shin, Dooyoung
;
Min, Ho-key
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10003765133
Saved in:
6
Integrated
quality
management and sustainability
for
enhancing the competitiveness of tourism in Egypt
Eraqi, Mohammed I.
- In:
International journal of services and operations management
5
(
2009
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10003811172
Saved in:
7
A closed-loop recycling system with a minimum allowed
quality
level on returned products
Hwang, Hark
;
Ko, Young Dae
;
Yune, Sang Hun
;
Ko, Chang Seong
- In:
International journal of services and operations management
5
(
2009
)
6
,
pp. 758-773
Persistent link: https://www.econbiz.de/10003903503
Saved in:
8
Managing healthcare
quality
in project management framework
Dey, Prasanta K.
;
Hariharan, Seetharaman
;
Chen, Deryk
- In:
International journal of services and operations management
3
(
2007
)
3
,
pp. 261-278
Persistent link: https://www.econbiz.de/10003471842
Saved in:
9
Service
quality
programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
10
The strategic concerns of
quality
assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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