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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
57
Kundenzufriedenheit
57
service quality
34
Quality management
32
Qualitätsmanagement
32
Consumer behaviour
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India
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customer satisfaction
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structural equation modelling
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Gesundheitsversorgung
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Karppinen, Henri
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International journal of services and operations management
Discussion paper series / Philippine Institute for Development Studies
744
SpringerLink / Bücher
638
International journal of hospitality management
492
Journal of business research : JBR
409
Journal of retailing and consumer services
390
The service industries journal
324
PIDS Discussion Paper Series
318
Working paper / National Bureau of Economic Research, Inc.
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
281
NBER working paper series
276
Springer eBook Collection
259
Discussion paper / University of the Philippines, School of Economics
247
NBER Working Paper
240
Discussion Papers / Philippine Institute for Development Studies (PIDS), Government of the Philippines
225
The journal of services marketing
224
Journal of Services Marketing
206
International journal of contemporary hospitality management
190
Management Decision
186
Tourism management : research, policies, practice
176
Auditing : a journal of practice & theory
175
European research studies
168
The Philippine review of economics : a joint publication of the University of the Philippines, School of Economics and the Philippine Economic Society
165
Europäische Hochschulschriften / 5
156
World Bank E-Library Archive
156
Journal of air transport management
152
Cogent business & management
148
International journal of productivity and quality management : IJPQM
148
Journal of hospitality marketing & management
147
Services marketing quarterly
147
The TQM journal : the international review of organizational improvement
146
Journal of travel and tourism marketing
142
Discussion paper series / IZA
139
International Journal of Contemporary Hospitality Management
135
International journal of quality & reliability management
134
Journal of Philippine development
121
Health care management review : HCM review
120
International journal of quality and service sciences
120
Total quality management & business excellence
120
Journal of business ethics : JOBE
119
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1
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
2
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
3
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
4
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
5
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
8
E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
Saved in:
9
An empirical study of total quality
management
and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
10
Strategic considerations of advanced manufacturing technologies in two developing countries : a coalignment analysis
Mora-Monge, Carlo A.
;
Rao, S. Subba
;
González, Marvin E.
- In:
International journal of services and operations management
3
(
2007
)
4
,
pp. 444-459
Persistent link: https://www.econbiz.de/10003543801
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