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~isPartOf:"International journal of services and operations management"
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Quality management
90
Qualitätsmanagement
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service quality
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
553
International journal of productivity and quality management : IJPQM
487
The TQM journal : the international review of organizational improvement
419
NBER working paper series
417
International journal of quality & reliability management
412
Working paper / National Bureau of Economic Research, Inc.
393
International journal of production research
383
NBER Working Paper
336
Total quality management & business excellence
253
SOEP survey papers
237
Discussion paper series / IZA
232
SpringerLink / Bücher
229
International journal of production economics
220
International journal of six sigma and competitive advantage : IJSSCA
187
Quality management journal : QMJ
185
European journal of operational research : EJOR
175
Journal of business research : JBR
144
OECD Environment Statistics
141
IZA Discussion Paper
138
Policy research working paper : WPS
137
Europäische Hochschulschriften / 5
134
Working paper
134
Insurance / Mathematics & economics
124
International Journal of Quality & Reliability Management
123
IZA Discussion Papers
120
Discussion paper / Centre for Economic Policy Research
103
World Bank E-Library Archive
97
Economics letters
95
CESifo working papers
93
World Bank Policy Research Working Paper
93
Intereconomics
88
International journal of quality and service sciences
88
Working paper / Oxford Poverty & Human Development Initiative
86
Working paper series
86
Discussion paper
85
Applied economics
83
Gabler Edition Wissenschaft
80
Journal of economic inequality
79
Applied economics letters
77
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ECONIS (ZBW)
97
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1
Quality management system and sustainability : a Malaysian perspective
Amjad Khalili
;
Md Yusof Ismail
;
Karim, A. N. Mustafizul
- In:
International journal of services and operations management
30
(
2018
)
3
,
pp. 286-317
Persistent link: https://www.econbiz.de/10011919297
Saved in:
2
Developing an instrument for measuring Six Sigma implementation
Jones, Erick C.
;
Parast, Mahour Mellat
;
Adams, Stephanie G.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 429-452
Persistent link: https://www.econbiz.de/10009306310
Saved in:
3
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
4
Measuring service quality perception of students in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
Saved in:
5
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
6
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
7
Developing a scale for service quality
measurement
in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
8
Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area
Anish, M. N.
;
Dhanish, P. B.
;
Sridharan, R.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 419-446
Persistent link: https://www.econbiz.de/10011927277
Saved in:
9
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
10
Measuring of intellectual capital indexes using FAHP technique in institutes of higher education
Ghassabi, Zahra
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 236-251
Persistent link: https://www.econbiz.de/10011849917
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