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~isPartOf:"International journal of services and operations management"
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Qualitätsmanagement für Dienst...
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Dienstleistungsqualität
102
Service quality
102
Quality management
90
Qualitätsmanagement
90
Customer satisfaction
55
Kundenzufriedenheit
55
India
35
Indien
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service quality
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Consumer behaviour
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customer satisfaction
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Factor analysis
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Faktorenanalyse
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Kundenservice
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Lean Management
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Lean management
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SERVQUAL
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TQM
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Devadasan, S. R.
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Kamakoty, Juhi
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Kamble, Sachin S.
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Sohani, Nagendra
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Vinodh S
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Akroush, Mamoun N.
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Al-Khalili, Amjad
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Amjad Khalili
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Bagodi, Virupaxi
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Chaudhuri, Ranjan
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Digalwar, A. K.
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Khare, Arpita
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Kumar, Raj
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International journal of services and operations management
SpringerLink / Bücher
1,685
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
532
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
466
International journal of hospitality management
456
Gabler Edition Wissenschaft
406
Springer eBook Collection / Business and Economics
394
International journal of production research
380
Springer eBook Collection
361
Journal of retailing and consumer services
338
Europäische Hochschulschriften / 5
331
The service industries journal
318
Total quality management & business excellence
307
Journal of business research : JBR
277
Research
268
International Journal of Quality & Reliability Management
256
International journal of production economics
241
Quality management journal : QMJ
225
Lehrbuch
220
The journal of services marketing
220
Working paper / National Bureau of Economic Research, Inc.
196
NBER working paper series
193
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
178
International journal of contemporary hospitality management
175
NBER Working Paper
174
International journal of quality and service sciences
170
Services marketing quarterly
148
Health care management review : HCM review
146
Journal of hospitality marketing & management
143
Journal of air transport management
138
Tourism management : research, policies, practice
135
Journal of Services Marketing
132
European journal of operational research : EJOR
128
Cogent business & management
126
Journal of travel and tourism marketing
124
Service business
120
Journal of service management
118
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ECONIS (ZBW)
173
USB Cologne (EcoSocSci)
1
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1
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
Saved in:
2
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
3
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
6
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
7
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
8
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
9
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
10
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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