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Service failure management system : evidence from the Indian hospitality industry
Vikash; Kaushik, Neeraj - In: International journal of services and operations … 48 (2024) 3, pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
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Predicting customer engagement behaviour : the mediating role of hotel functional quality in the Vietnamese hotel industry
Khalifa, Gamal S. A.; Nguyen Vu Hieu Trung; Md Sazzad … - In: International journal of services and operations … 43 (2022) 3, pp. 312-337
Persistent link: https://www.econbiz.de/10013553294
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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty
Campos, Domingos Fernandes; Rebouças de Araújo, … - In: International journal of services and operations … 47 (2024) 4, pp. 535-557
Persistent link: https://www.econbiz.de/10015065128
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Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time : an empirical case of radiology department
Dhaliwal, Amandeep - In: International journal of services and operations … 41 (2022) 1/2, pp. 203-223
Persistent link: https://www.econbiz.de/10013257516
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Modelling patient satisfaction in healthcare
Bordoloi, Sanjeev K. - In: International journal of services and operations … 35 (2020) 3, pp. 339-358
Persistent link: https://www.econbiz.de/10012178832
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A comparative study of online review management in hospitality services
Niu, Run H.; Fan, Ying - In: International journal of services and operations … 38 (2021) 1, pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
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Patient satisfaction on hospital care services : a study with specific reference to beneficiaries of community-based health insurance schemes in India
Sumathi G. N.; Elango, J.; Thenmozhi, M. - In: International journal of services and operations … 46 (2023) 4, pp. 560-583
Persistent link: https://www.econbiz.de/10015062956
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Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Gupta, Shaman; Chandna, Pankaj - In: International journal of services and operations … 41 (2022) 4, pp. 431-443
Persistent link: https://www.econbiz.de/10013257533
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Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar; Shadnoush, Nosratoollah; Nameghi, … - In: International journal of services and operations … 42 (2022) 1, pp. 32-51
Persistent link: https://www.econbiz.de/10013257562