patient perspective, hospital quality therefore embodies amenities as well as clinical quality. We also find that a one …Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand …-standard-deviation increase in amenities raises a hospital's demand by 38.4% on average, whereas demand is substantially less responsive to …

We study the relation between product quality and worker quality using an economic model that, under certain conditions …, provides a direct link between product price, product quality and work force quality. Our measures of product quality are the …. Our worker quality measures are the firm's average person effect and personal characteristics effect from individual wage …

on quality. We examine the U.S. hotel industry during the past half century. We document that starting in the early 1980s …, quality competition came more in the form of costs that vary with hotel size, and less in the form of costs that are fixed … have been associated with more, but smaller, hotels in business travel destinations. In contrast, the growth in the number …