Narrow search
Showing 1 - 10 of 12
Cover Image
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Cover Image
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Cover Image
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Cover Image
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Cover Image
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Cover Image
Employee training and development as an antecedent of firm customer capabilities : longitudinal moderation by firm size and market type
Lee, Gregory John - In: Journal of African business 21 (2020) 4, pp. 462-475
Persistent link: https://www.econbiz.de/10012312318
Cover Image
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Cover Image
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe; Boakye, Kwabena G.; Narteh, Bedman - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Cover Image
The influence of social presence on customer loyalty in emerging market retail industry : the mediating role of trust
Yeboah, Asiamah; Afrifa-Yamoah, Ebenezer - In: Journal of African business 25 (2024) 2, pp. 287-308
Persistent link: https://www.econbiz.de/10014513768
Cover Image
Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe
Makanyeza, Charles; Gomwe, Adolf Garikai; Jaiyeoba, … - In: Journal of African business 23 (2022) 4, pp. 851-868
Persistent link: https://www.econbiz.de/10013417073