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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
109
Fluggesellschaft
109
Customer satisfaction
87
Kundenzufriedenheit
87
Air transport
68
Luftverkehr
68
Airport
58
Flughafen
58
Competition
48
Air passenger transport
44
Passagierluftverkehr
44
Wettbewerb
43
Consumer behaviour
37
Konsumentenverhalten
37
Beziehungsmarketing
33
Relationship marketing
33
Low-cost strategy
28
Niedrigpreisstrategie
28
Taiwan
23
USA
21
United States
21
Quality management
16
Qualitätsmanagement
16
Deregulation
15
Deregulierung
15
Multi-criteria analysis
15
Multikriterielle Entscheidungsanalyse
15
Preismanagement
13
Pricing strategy
13
Airlines
12
EU countries
12
EU-Staaten
12
Air transport policy
11
China
11
Luftverkehrspolitik
11
Airport service quality
10
Beschwerdemanagement
10
Complaint management
10
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Undetermined
122
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218
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1
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219
Aufsatz in Zeitschrift
219
Conference paper
5
Konferenzbeitrag
5
Case study
3
Fallstudie
3
Collection of articles of several authors
1
Sammelwerk
1
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English
219
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Chen, Ching-fu
4
Martín, Juan Carlos
4
Park, Jin-Woo
4
Zhang, Yahua
4
Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Merkert, Rico
3
Starkie, David
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Chang, Yu-hern
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Grubesic, Tony H.
2
Ho, Chien-Wei
2
Kalić, Milica
2
Karatepe, Osman M.
2
Ku, Edward C. S.
2
Lin, Rong-ho
2
Littlechild, Stephen C.
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Sánchez, Javier
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
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Journal of air transport management
Journal of business research : JBR
1,148
Industrial marketing management : the international journal for industrial and high-tech firms
1,102
Journal of retailing and consumer services
867
International journal of production economics
778
International journal of production research
751
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
International journal of hospitality management
693
SpringerLink / Bücher
628
International journal of productivity and quality management : IJPQM
532
NBER working paper series
529
Working paper / National Bureau of Economic Research, Inc.
519
The TQM journal : the international review of organizational improvement
508
European journal of operational research : EJOR
503
The service industries journal
479
NBER Working Paper
478
International journal of quality & reliability management
470
The journal of business & industrial marketing
427
Discussion paper / Centre for Economic Policy Research
420
Management science : journal of the Institute for Operations Research and the Management Sciences
367
The journal of services marketing
365
CESifo working papers
345
Total quality management & business excellence
322
Tourism management : research, policies, practice
306
Discussion paper series / IZA
299
Europäische Hochschulschriften / 5
277
International journal of contemporary hospitality management
275
International journal of industrial organization
269
Cogent business & management
255
Journal of the Academy of Marketing Science
255
Journal of travel and tourism marketing
254
Economics letters
238
Journal of hospitality marketing & management
238
Gabler Edition Wissenschaft
232
Journal of economic behavior & organization : JEBO
229
Journal of strategic marketing
226
Quality management journal : QMJ
226
Transportation research / E : an international journal
223
International journal of services and operations management
212
Journal of marketing
212
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ECONIS (ZBW)
219
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1
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
2
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
3
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
4
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
5
Assessment of airport service quality : a complementary approach to measure perceived service quality based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
6
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
7
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
8
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
9
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
10
A bibliometric analysis of airport service quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
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