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~isPartOf:"Journal of air transport management"
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Customer service management
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Airline
23
Fluggesellschaft
23
Competitive advantage
21
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21
Customer service
14
Kundenservice
14
Dienstleistungsqualität
11
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8
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Park, Jin-Woo
2
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1
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1
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Choi, Jung Kyu
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Churchill, Anthony
1
Dada, Ezekiel
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Daft, Jost
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Detzen, Dominic
1
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Journal of air transport management
Journal of business research : JBR
188
SpringerLink / Bücher
122
International journal of hospitality management
92
Strategic Direction
92
Journal of retailing and consumer services
85
Industrial marketing management : the international journal for industrial and high-tech firms
77
The journal of services marketing
77
Management Decision
72
Strategic management journal
65
The service industries journal
60
Europäische Hochschulschriften / 5
48
International Journal of Physical Distribution & Logistics Management
48
Journal of Services Marketing
48
International journal of production economics
43
The TQM Magazine
42
Human Resource Management International Digest
40
Harvard-Business-Manager : das Wissen der Besten
39
Journal of service research : JSR
39
Management science : journal of the Institute for Operations Research and the Management Sciences
39
Journal of strategic marketing
37
The journal of business & industrial marketing
37
Harvard business review : HBR
36
International Journal of Operations & Production Management
36
Journal of the Academy of Marketing Science
36
Marketing Intelligence & Planning
36
International journal of contemporary hospitality management
35
European Journal of Marketing
34
Journal of service management
33
Technological forecasting & social change : an international journal
33
Journal of Business & Industrial Marketing
32
International Journal of Contemporary Hospitality Management
31
International Journal of Bank Marketing
30
Journal of service research
30
Springer eBook Collection
30
Competitiveness Review: An International Business Journal
29
Competitiveness review : an international business journal incorporating Journal of global competitiveness
29
The International Journal of Logistics Management
29
Gabler Edition Wissenschaft
28
International business review : the official journal of the European International Business Academy
28
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ECONIS (ZBW)
35
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1
Quantifying and validating measures of airport terminal wayfinding
Churchill, Anthony
;
Dada, Ezekiel
;
Barros, Alexandre G. de
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 151-158
Persistent link: https://www.econbiz.de/10003731320
Saved in:
2
Dynamic airline scheduling : an analysis of the potentials of refleeting and retiming
Warburg, Valdemar
;
Hansen, Troels Gotsæd
;
Larsen, Allan
; …
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 163-167
Persistent link: https://www.econbiz.de/10003757793
Saved in:
3
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
4
The measurement scale for airline hospitality : cabin crew's performance perspective
Nameghi, Ehsaneh N. M.
;
Ariffin, Ahmad Azmi M.
- In:
Journal of air transport management
30
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009772864
Saved in:
5
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
6
Determinants of passengers' choice of airline check-in services : a case study of American, Australian, Korean, and Taiwanese passengers
Lu, Jin-long
;
Choi, Jung Kyu
;
Tseng, Wen-chun
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 249-252
Persistent link: https://www.econbiz.de/10009408983
Saved in:
7
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
8
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
9
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
10
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
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