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~isPartOf:"Journal of air transport management"
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The customer experience : a ro...
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Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
87
Kundenzufriedenheit
87
Airline
86
Fluggesellschaft
86
Air passenger transport
42
Passagierluftverkehr
42
Air transport
38
Luftverkehr
38
Airport
37
Flughafen
37
Consumer behaviour
36
Konsumentenverhalten
36
Beziehungsmarketing
33
Relationship marketing
33
Taiwan
23
Low-cost strategy
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Niedrigpreisstrategie
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Quality management
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Qualitätsmanagement
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USA
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United States
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Airport service quality
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Beschwerdemanagement
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Complaint management
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Customer service
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Kundenservice
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China
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AHP approach
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AHP-Verfahren
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Airlines
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Brand image
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Fuzzy sets
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Fuzzy-Set-Theorie
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Markenimage
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Airline industry
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Chen, Ching-fu
4
Martín, Juan Carlos
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Park, Jin-Woo
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Zhang, Yahua
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Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Chang, Yu-hern
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Merkert, Rico
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
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Román García, Concepción
2
Sánchez, Javier
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
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Journal of air transport management
Journal of business research : JBR
887
Journal of retailing and consumer services
830
International journal of hospitality management
720
Industrial marketing management : the international journal for industrial and high-tech firms
471
The service industries journal
457
SpringerLink / Bücher
374
The journal of services marketing
367
Journal of Services Marketing
350
Tourism management : research, policies, practice
294
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
289
International journal of contemporary hospitality management
272
Journal of travel and tourism marketing
250
The journal of business & industrial marketing
242
Journal of hospitality marketing & management
241
Journal of the Academy of Marketing Science
228
European Journal of Marketing
224
Journal of strategic marketing
212
Journal of service research : JSR
203
Services marketing quarterly
203
International Journal of Bank Marketing
201
Cogent business & management
199
Journal of service management
199
Working paper / National Bureau of Economic Research, Inc.
194
NBER working paper series
191
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
177
NBER Working Paper
171
Asia Pacific journal of marketing and logistics
167
Psychology & marketing
165
Service business
162
Journal of marketing
161
The TQM journal : the international review of organizational improvement
159
Journal of retailing
158
International journal of productivity and quality management : IJPQM
153
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
151
Journal of Business & Industrial Marketing
147
International journal of quality and service sciences
146
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
European journal of marketing : EJM
141
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ECONIS (ZBW)
167
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1
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
2
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh
;
Soltani, Sheida
;
Jamshidi, Mir Hadi Moazen
- In:
Journal of air transport management
37
(
2014
),
pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
Saved in:
3
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
4
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
5
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
6
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
7
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
8
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
9
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
10
A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar
;
Can, Gülin Feryal
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
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