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An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
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Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 83 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
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Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven; Dixon, Sonoma - In: Journal of air transport management 113 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
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Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki; Jung, Eun-Kyo; Kang, Sung-Eun; Petrick, … - In: Journal of air transport management 100 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
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Service climate, professional commitment and job performance of flight attendants in Taiwan
Yeh, Ching-wen - In: Journal of air transport management 15 (2009) 5, pp. 259-260
Persistent link: https://www.econbiz.de/10003874423
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Outcomes of job crafting among flight attendants
Karatepe, Osman M.; Eslamlou, Aram - In: Journal of air transport management 62 (2017), pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min; Liang, Gin-shuh; Lin, Kuang; Chen, … - In: Journal of air transport management 16 (2010) 5, pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
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The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga - In: Journal of air transport management 25 (2012), pp. 37-39
Persistent link: https://www.econbiz.de/10009664102